Two Easyjet passengers were removed from an overbooked flight and not offered compensation a day after a United Airlines passenger was dragged off a plane in the US.
The British couple were due to fly from Luton Airport to Catania in Sicily on Monday last week.
After boarding the aircraft they were asked to leave by staff because the plane had been overbooked.
Easyjet has apologised and blamed human error for the situation.
The two passengers, who had booked non-refundable accommodation in Italy, were told that the next available Easyjet flight was four days later.
The airline failed to tell them they were entitled to a flight the same day with another airline, or to compensation as stipulated under EU rules.