oK guys I need help - computer problems - HotUKDeals
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oK guys I need help - computer problems

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6y, 9m agoPosted 6 years, 9 months ago
My sons pc boots up through the normal screen (looks dos like) showing hard drive, etc etc in a box and then goes to a blank screen - not completely black but almost with a light tinge to it (if that makes sense.
It did this the other week and i checked cables and found that the keyboard - with a keyboard connector - not usb - wasnt connected.I plugged it in and re-booted and it went past the screen and into windows no problem.
Since then - we have donated the keyboard to a friend and so pulled out the box, unplugged that keyboard and plugged in a usb keyboard. and we are back to this (not quite) black screen
Does anyone have any idea what is making this do this?
There is no error message and I cant boot into safe mode and it doesnt go anywhere (so to speak).
soooooo frustrated
all help appreciated
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6y, 9m agoPosted 6 years, 9 months ago
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#1
did you setup the usb settings for keyboard in the bios, without going in to mine i cant quite remember what it is
#2
no - just plugged it in

but it was doing this before the keyboard was plugged in
#3
Is it XP? There were some dodgy updates recently . I had a similar problem last week. If it is XP have you tried booting into recovery console with the CD?

http://www.techsupportserve.com/forum/topic/91/windows-cannot-start-after-update-it-is-stopping-at-the-blue-screen/

http://benosullivan.co.uk/windows/how-to-fix-page_fault_in_nonpaged_area-stop-0x00000050-after-windows-update/
#4
it is xp and no i havent - not sure i have a disc
the thing is it wasnt working, then i plugged the keyboard in and it worked again for a while and then when we swapped the keyboard out it didnt work again

theres no blue screen - it just appears to not go into windows
banned#5
try starting it up without the keyboard plugged in? then when its loaded plug in then?

i cant believe a keyboard will stop it loading, something else must be messed up
#6
Might or might not help but have you tried opening the pc case & checking all of the hard drive & cd/dvd drive cables are plugged in properly. I've had a few occassions where my pc wouldn't boot because a cable had come loose. Keyboard might be a coincidence.
#7
Aquatic
it is xp and no i havent - not sure i have a disc
the thing is it wasnt working, then i plugged the keyboard in and it worked again for a while and then when we swapped the keyboard out it didnt work again

theres no blue screen - it just appears to not go into windows


No, you do not understand. To get to the blue screen you need to get into the recovery console with the CD, and set it not to restart when it gets an error, you will only then see this error message
PAGE_FAULT_IN_NONPAGED_AREA with this at the bottom
Technical Information:
STOP: 0x00000050 (0x80097004, 0x00000001, 0x80515103, 0x00000000)
follow the instructions given here: http://www.techsupportserve.com/forum/topic/91/windows-cannot-start-after-update-it-is-stopping-at-the-blue-screen/
But you will need the XP CD try your friends and neighbours if you cannot locate your one
#8
Not all older PCs boot recognmise a USB keyboard until windows loads ,You may have to use a PS2 keyboard,
#9
Sounds like the system is halting to me, I believe that in some BIOS settings it can be set to HALT when keyb/mouse error - which might be your problem maybe?? get or borrow another PS/2 keyboard and go into the BIOS settings to check, and alter the HALT ON settings if needed - and whilst you are in there set the BIOS to enable USB on boot.
Let us know how you get on and if any of that works.
#10
Hi,

Before you start doing major things like using recovery console or even replacing bits, try this,

You will need a keyboard that your system recognises, this might be the new USB keyboard you have just connected, BUT it might be you need a keyboard with a P/S 2 connection I.e. like the old one you gave away.

Turn on the monitor
Turn on the PC
As it goes through the BIOS screen (the one that looks like DOS) tap the F8 button on the keyboard and keep tapping it until you get a black screen with white writing on it which has the words:-

Safe mode
Safe Mode with networking
ETC

In this list is an entry with word that mean " Use VGA mode" I can't remember the exact words used, but you will definately see the letters VGA.
Now use the arrow keys on the keyboard to highlight that entry.
Press the Enter key

Hopefully it will now boot in to windows.

Once it has gone into windows you will have to reset your display driver by "right clicking" on the desktop, going to Settings, then advance and choosign the correct resolution and colour depth.

I would also suggest you look at updating your graphics card drivers if you can.

Regards,

John
#11
heinkeljb
Hi,

Before you start doing major things like using recovery console or even replacing bits, try this,

You will need a keyboard that your system recognises, this might be the new USB keyboard you have just connected, BUT it might be you need a keyboard with a P/S 2 connection I.e. like the old one you gave away.

Turn on the monitor
Turn on the PC
As it goes through the BIOS screen (the one that looks like DOS) tap the F8 button on the keyboard and keep tapping it until you get a black screen with white writing on it which has the words:-

Safe mode
Safe Mode with networking
ETC

In this list is an entry with word that mean " Use VGA mode" I can't remember the exact words used, but you will definately see the letters VGA.
Now use the arrow keys on the keyboard to highlight that entry.
Press the Enter key

Hopefully it will now boot in to windows.

Once it has gone into windows you will have to reset your display driver by "right clicking" on the desktop, going to Settings, then advance and choosign the correct resolution and colour depth.

I would also suggest you look at updating your graphics card drivers if you can.

Regards,

John

"There is no error message and I cant boot into safe mode and it doesnt go anywhere"
A lot of people have had problems with a recent Windows Update KB977165 including me. I had a black screen and could not boot into Safe Mode. Microsoft recommends that you set up Automatic Updates but they are not always safe. That is one of the reasons why businesses use WSUS servers.
banned#12
get the old keyboard back. You're gonna need it for any BIOS changes anyway.
#13
it is the poxey keyboard!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

have borrowed one and now its into windows - anyone know how to change it so i can use a usb one with it?????
#14
Aquatic
it is the poxey keyboard!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

have borrowed one and now its into windows - anyone know how to change it so i can use a usb one with it?????


read my post above - tells you what the actual problem might be - and how to change it, roughly that is, because I don't know which motherboard you have to tell you the exact way to change it in the BIOS.
#15
cant seem to change it in the bios so looks like i'll be buying myself a new ps2 keyboard. ****! one good turn and you end up paying!!!!!!!!!!!
#16
Aquatic
cant seem to change it in the bios so looks like i'll be buying myself a new ps2 keyboard. ****! one good turn and you end up paying!!!!!!!!!!!


Why not give the usb one to your friend?
#17
cos it doesnt fit the thing that needed to clip onto it
My son had a playskool computer game with a till that clipped over the keyboard and you go round the store buying things and scanning them etc. He's grown out of it but we have a learning disabilities lad who it is perfect for - it didnt work on their keyboard so I gave them ours which i knew fitted ok. He loves the game so cant ask for it back
#18
Aquatic
cant seem to change it in the bios so looks like i'll be buying myself a new ps2 keyboard. ****! one good turn and you end up paying!!!!!!!!!!!


http://www.focalprice.com/CA060B/PS2_PS_2_to_USB_20_Female_Keyboard_Mouse_Adapter_Convertor_Green.html
#19
Aquatic;7907197
cant seem to change it in the bios so looks like i'll be buying myself a new ps2 keyboard. ****! one good turn and you end up paying!!!!!!!!!!!


Did you try and change the "halt on" settings? I suspect the only reason you were having problems at all was because the keyboard was slightly unplugged - then again because it didn't detect the USB keyboard. So if you change the "halt on" settings to that it doesn't halt when it finds a fault at all, then it should boot into windows and then the USB keyboard would work once you get into windows.

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