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Ok, my laptop is infected with malware

emhaslam Avatar
5y, 8m agoPosted 5 years, 8 months ago
It's one of those 'anti-virus' programs which try to charge you to activate it.

How do I get rid of it asap?!
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emhaslam Avatar
5y, 8m agoPosted 5 years, 8 months ago
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1 Like #1
Best to google how to get rid of it.
2 Likes #2
malwarebytes

Download and install it. Best to run it in safe mode! Works everytime when I am asked for help with this kind of thing. It's free too!


Edited By: maximoshark on Mar 29, 2011 00:59
#3
whats it called? we got rid of ours by doing a system restore to couple of days b4
#4
I would use Combifix its got me out of a real problem with the xp security virus I couldn't run any thing.Its also Free
download here http://www.infospyware.net/antimalware/combofix/

Guide here but all you need to do is run and let it fix things BUT it has to be a upto date version or it will not run

I agree malwarebytes is a crack prog but I couldnt run that even at the time
#5
As gavin said google the name of the antivirus it is pretending to be. I had one before and it wouldn't let me run programs like malwarebytes had to use a file called killbox or something along those lines, just to be able to run programs that could then remove it
#6
numptyj
As gavin said google the name of the antivirus it is pretending to be. I had one before and it wouldn't let me run programs like malwarebytes had to use a file called killbox or something along those lines, just to be able to run programs that could then remove it


It's probably easier to run the program in safemode. Only essential windows files get loaded so no nasty malware getting in the way. But I agree googling for advice would be a good idea.

Edited By: maximoshark on Mar 29, 2011 01:09
1 Like #7
I had the System Tools virus, a simple restore to the week before did the trick, run in safe mode and restore back. Not had a problem since.
#8
#9
Ok, I'm on the case. Could be a late night...
banned#10
Try system restore to a period before the issue occurred. If that fails, turn off system restore and use malwarebytes in conjunction with spybotsearchanddestroy in safemode. If that fails, try google for specific removal tips based on the type/name of malware you have.

What are the symptoms of the malware? Any messages? Do you know the name of it? How did you catch it, did you download something 'pirated' or 'illegal' and tried to run it on your computer, or visit a dodgy site? Or was it the misses?
#11
emhaslam
Ok, I'm on the case. Could be a late night...


It already is :p
#12
KazzyD
I had the System Tools virus, a simple restore to the week before did the trick, run in safe mode and restore back. Not had a problem since.


If it really was system tools and you managed to get rid by doing a restore your were very fortunate.
#13
maximoshark
emhaslam
Ok, I'm on the case. Could be a late night...


It already is :p


Very true. Especially with my alarm set for 7.15!

Not sure where it could have come from. Usually pretty careful with torrents. Been fed some dodgy links via spambots on Twitter though...

Managed to download and install malwarebytes in safemode. Nothing was happening in normal mode. Scanning and found 5 objects so far. According to the instructions I'm following, after this has finished I just have to replace some HOSTS files and I'm sorted. In theory...
banned#14
inb4 OP sez she uses AVG Free.................................
#15
Get a Mac.
banned 3 Likes #16
jakeystyle
Get a Mac.

helpful = NOT!
#17
csiman
inb4 OP sez she uses AVG Free.................................


It's worse than that. Microsoft security essentials...

...and I'm a he.
#18
deek72
KazzyD
I had the System Tools virus, a simple restore to the week before did the trick, run in safe mode and restore back. Not had a problem since.

If it really was system tools and you managed to get rid by doing a restore your were very fortunate.



It really was SYSTEM TOOLS virus, and restore back certainly DID work, don't know why you all recommend all this wipe your hard disk blah blah palava when a simple restore works really well.

Have told numerous people on here to try it and it worked for them, despite me being shot down by the 'Techies' !!!
#19
KazzyD
deek72
KazzyD
I had the System Tools virus, a simple restore to the week before did the trick, run in safe mode and restore back. Not had a problem since.


If it really was system tools and you managed to get rid by doing a restore your were very fortunate.




It really was SYSTEM TOOLS virus, and restore back certainly DID work, don't know why you all recommend all this wipe your hard disk blah blah palava when a simple restore works really well.

Have told numerous people on here to try it and it worked for them, despite me being shot down by the 'Techies' !!!


Can't explain your circumstances, it may well have worked for you for whatever reason, but do you really think that system/security tools would have gained such notoriety had they been so simple to remove? I assure you that system restore working for you puts you in a very small minority.
#20
maximoshark
numptyj
As gavin said google the name of the antivirus it is pretending to be. I had one before and it wouldn't let me run programs like malwarebytes had to use a file called killbox or something along those lines, just to be able to run programs that could then remove it


It's probably easier to run the program in safemode. Only essential windows files get loaded so no nasty malware getting in the way. But I agree googling for advice would be a good idea.


Well the nasty version of malware I had would not allow me to run any thing, even in safe mode, it was a right piece of work
#21
i have found if you download windows defender it will usually get rid of it..... its free and you can download it from Microsoft site

http://www.microsoft.com/windows/products/winfamily/defender/default.mspx
#22
combofix will remove it

I have cleaned 6 computer with same virus/spyware or what ever it is

best to run is in safe mode.

guarnanteed to get rid of it
#23
Easiest thing to do - do a system restore to a couple of days ago, job done. Note: Back up anything you might have saved/downloaded.
#24
If this is the one that restarts your PC and comes up with a lock screen directing you to buy an unlock code then I talked my Brother through this a few weeks back.

If I remember rightly I found a page dealing specifically with this problem on a legit site, he had to open task manager and kill specific processes and open a browser (by using the run command) then go to the website and download the fix. I then got him to run deep scans with multiple anti malware and spyware software just to be safe.

You need the name of the fake antivirus software to find if a fix exists though. I think he caught it by being a dafty and downloading a 'dvdrip' rar file of a film which could not possibly be available yet.

Edited By: Ungreat on Mar 29, 2011 12:43
#25
I got it sorted in the end. It was 'MS Removal Tools' or something on those lines...

Running Malwarebytes in Safe Mode (with Networking) seemed to do the trick. Lost the use of my fingerprint reader though strangely. I'll redownload the drivers again at somepoint.

Cheers guys.
#26
format
#28
Dantooine
Easiest thing to do - do a system restore to a couple of days ago, job done. Note: Back up anything you might have saved/downloaded.

I agree but no one seems to believe it works, seem to think I am telling lies :(
banned#29
doritos
format

award for worst advice of the day goes to doritos

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