omg n-power have just put my gas and electric direct debit up! - HotUKDeals
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omg n-power have just put my gas and electric direct debit up!

kirstyPM5L Avatar
8y, 1m agoPosted 8 years, 1 month ago
ouch! I was paying £65 a month direct debit..... just got a letter saying it is now £177 a month starting 3 nov! eeew!!
Other Links From Direct Debit:
kirstyPM5L Avatar
8y, 1m agoPosted 8 years, 1 month ago
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#1
starsparkle2311
Wtf!?!


I know! yikes!
#2
i would query that, doesnt seem right to me, thats some increase.
#3
oh dear more bad news. I changed to EON in April to then receive a bill of .....................

...........wait for it....................










[SIZE="6"]£2227.21[/SIZE]

from british gas!!
#4
Ouch. Are your bills correct? Or have they been estimated? Its worth checking, my mum got her DD put up twice last year and kept moaning but when I checked, her bills were estimated way too high, and she ended up in credit with them,
Also worth checking whether you are on the best tariff available. Use one of the comparison sites like money supermarket, but dont forget to base the quotes on your usage rather than your monthly spend, its more accurate that way. Good luck.
#5
We all need to use 1 gas company. The ball could be started off right here.
banned#6
ring U switch and get yourself a capped deal quick
[mod]#7
You must have been in arrears - either your meter readings were estimates or they hadn't increased your DDs to reflect the rise in energy prices.

They calculate your monthly figure based on previous 12mths consumption. Then they take your arrears & divide that up into 3/6/12mths (depends on supplier) & add that on to your new consumption figure, hence the really large increase. Your basically paying current increase plus arrears.

I check my bill frequently & ask for my DDs to be increased, yet I still had arrears of £80 in spring. I opted just to pay arrears rather than add it on to my new monthly payments. A lot of people on DD will be affected this way when their DDs are re-assessed because of the huge recent price increases :thumbsup:
#8
I'm with them - are you on dual fuel and have you got the latest best deal with them online? See my thread here: http://www.hotukdeals.com/forums/showthread.php?t=254884
#9
Maybe it's a mistake and should say £77 because that is a huge increase
#10
I actually think I don't want to be a grown up anymore, its no fun!
#11
where do you live?
banned#12
i went through www.wepromiseto.co.uk and got some extra cash via scotish electric. and a better deal than southern electric
#13
REDRANGER86
where do you live?


Bradwell near Yarmouth (Norfolk)
#14
Emma-lee
oh dear more bad news. I changed to EON in April to then receive a bill of .....................

...........wait for it....................







[SIZE="6"]£2227.21[/SIZE]

from british gas!!



if I were to switch would I get a super bill like that?!
#15
Yes, seems like a big increase. I'm expecting to raise DD too over the winter. Just had my first full month with them on £60 DD for dual fuel, and used just about that amount in 34 days. Expect to use double the gas or more over the next 4-5 months so expecting £90-£100 a month should cover it.

Are you sure you aren't in the red with them so that their DD price will only be in place until you are in credit again?
[mod]#16
kirsty1981
Bradwell near Yarmouth (Norfolk)


OP read my previous post #10. Also check that your last bill was based on actual reading for your gas & electric. If not ring them with proper readings & asked for reassessment to be re-calculated.

There's a number of good comparison sites.

http://www.uswitch.com/
http://www.switchwithwhich.co.uk/home.php?m=home&

http://www.consumerfocus.org.uk/en/content/cms/Energy_Help___Advice/Energy_Help___Advice.aspx (Also provides Help & Advice)

Always compare a number of comparison sites as the results aren't 100% accurate :thumbsup:
#17
yeah this has been going on since April and now have an appointment with Citizens Advice on Weds to hopefully sort it out cos when i ring british gas they don't listen or understand even tho i've paid all my bills to date.
The debt collector guy that i spoke to said, we can do this one of 2 ways i'll give you a discount of £227.21 if you pay the 2 grand today :w00t: as if - I said how'd you expect me to pay that and he told me to get a credit card WTF!
Or i have to pay £165ish a month for the next year alongside my current bills! I don't think so

Sorry to jump in on your thread OP hope you have some better news.
#18
:w00t: that seems a bit steep ? If mine goes up like that I am emigrating to Honaloolooooooolo :w00t:
[mod] 1 Like #19
Emma-lee
yeah this has been going on since April and now have an appointment with Citizens Advice on Weds to hopefully sort it out cos when i ring british gas they don't listen or understand even tho i've paid all my bills to date.
The debt collector guy that i spoke to said, we can do this one of 2 ways i'll give you a discount of £227.21 if you pay the 2 grand today :w00t: as if - I said how'd you expect me to pay that and he told me to get a credit card WTF!
Or i have to pay £165ish a month for the next year alongside my current bills! I don't think so

Sorry to jump in on your thread OP hope you have some better news.


New body called Consumer Focus - Consumer Focus is the new statutory organisation campaigning for a fair deal for consumers in England, Wales, Scotland, and, for postal services, Northern Ireland. >http://www.consumerfocus.org.uk/en/content/cms/Energy_Help___Advice/Energy_Help___Advice.aspx

[COLOR="RoyalBlue"]If you have an energy problem, in the first instance you should contact your energy supplier. If you are dissatisfied with their response, your complaint should be escalated within the supplier in accordance with its complaint handling procedures. Unresolved disputes can be investigated by the Energy Ombudsman. For further details of the Energy Ombudsman’s service click here.[/COLOR]
#20
sigma
[COLOR="RoyalBlue"]If you have an energy problem, in the first instance you should contact your energy supplier. If you are dissatisfied with their response, your complaint should be escalated within the supplier in accordance with its complaint handling procedures. Unresolved disputes can be investigated by the Energy Ombudsman. For further details of the Energy Ombudsman’s service click here.[/COLOR]


okay thanks sigma, will have a look into that :thumbsup:
[mod]#21
Emma-lee
okay thanks sigma, will have a look into that :thumbsup:


Queries like this have always been given priority in the supply industry, used to be a 30 day resolution on them. British gas however seem to have a terrible reputation, & the last thing you need is the bailiffs turning up on your door. Telling them that you are taking the matter to the Ombudsman will normally get their attention. Awful & unnecessary stress you could do without, good luck.
banned 1 Like #22
Hu if you've all got internet why don't you just use a discounted online only tariff? I can check my bill when ever I want with E-on, make payments check my usage over the year and see my carbon footprint. Oh and I've got £264 credit with E-on so I'm good for the winter :thumbsup:
#23
lumoruk
Hu if you've all got internet why don't you just use a discounted online only tariff? I can check my bill when ever I want with E-on, make payments check my usage over the year and see my carbon footprint. Oh and I've got £264 credit with E-on so I'm good for the winter :thumbsup:


sounds good, will look into it :thumbsup:
banned#24
Emma-lee
sounds good, will look into it :thumbsup:


I changed to E-on from British Gas, one of them messed up the digits in my bill so I had an extra 3000 units of gas and 15000 units of electricity, I only noticed because I do it all online might be a similar case with you :)
#25
lumoruk
Hu if you've all got internet why don't you just use a discounted online only tariff? I can check my bill when ever I want with E-on, make payments check my usage over the year and see my carbon footprint. Oh and I've got £264 credit with E-on so I'm good for the winter :thumbsup:


how do I go about doing it online please? thanks x
#26
this has happend to me this week as well - the rubbish Npower now want £130 per month for my gas and electricity instead of £70 cause prices have gone up and i have not got enough credit to cover the winter. I have sent some new meter readings and have started looking on all he price comparison sites - its just not fair :)
banned#27
kirsty1981
how do I go about doing it online please? thanks x


it's on the frontpage of their site [url]www.npower.co.uk[/url]

http://www.lumor.co.uk/npower.jpg
#28
50 minutes on phone to British Gas. Have gone through gas bill and am £84 in credit which has taken about 20 minutes arguing to get agreement that they'll pay it back to me. Then they tell me that they want to increase my direct debits even though they've just had to refund me for a massive credit. I told them it was stupid to increase my direct debits seeing as they were way too high in the first place.

I had a bit of a pop at them for taking 50 minutes to sort out something so simple and she had a go at me for arguing. I said I just want something simple done and they keep arguing about letting me have my money back.

Then the manager interrupted and said that he agreed with one of the comments just made, thankfully it was mine! I did carp myself tho!

He's phoning me back in a minute to hopefully sort this mess out.
#29
good on you! they take ages to do anything. I was on the phone to them on wednesday for over 90mins half of which i was on hold for. Problem unresolved also :x
#30
Emma-lee
good on you! they take ages to do anything. I was on the phone to them on wednesday for over 90mins half of which i was on hold for. Problem unresolved also :x


Manager phone me back this time, very quickly indeed.

He apoligised for the way I was spoken to and is going to do an investigation.

I apoligised to them as I don't think it's fair that people are spoken to the way I speak to them but at the end of the day I just want what's mine back in my account and a realistic direct debit set up. Working it out with the manager the direct debit they wanted to set up was at least twice what I am going to be using so I'd have been phoning them again in a few months asking for my money back again (which the girl said they wouldn't do again, even though it's my money!!!).

Just checking electricity now.
#31
Benjimoron
Manager phone me back this time, very quickly indeed.

He apoligised for the way I was spoken to and is going to do an investigation.

I apoligised to them as I don't think it's fair that people are spoken to the way I speak to them but at the end of the day I just want what's mine back in my account and a realistic direct debit set up. Working it out with the manager the direct debit they wanted to set up was at least twice what I am going to be using so I'd have been phoning them again in a few months asking for my money back again (which the girl said they wouldn't do again, even though it's my money!!!).

Just checking electricity now.


One reason i left them, they are really rude on the phone, had me nearly in tears one day! Karma got them back though, 'cos i proved they had overcharged me and that they also owed ME money! Still it wasn't nice at the time!;-)
#32
starsparkle2311
One reason i left them, they are really rude on the phone, had me nearly in tears one day! Karma got them back though, 'cos i proved they had overcharged me and that they also owed ME money! Still it wasn't nice at the time!;-)


I've gotten used to rude people on the phone, to be fair I am quite rude to them too (but only because they won't see reason and put the direct debit to a reasonable amount).

Hoping the electricity is going to owe me money too.

Really annoying that after 4 months with them I still can't see any kind of bill to work out where I am. The manager is just working it out now.

All I can see is that I've paid £95 over the last 4 months. Think I've used less than that so a refund should be coming my way!

Electricity usage shouldn't go up over winter should it? Haven't got any electric heaters. I guess the kettle/oven will have to work a tiny bit harder!
#33
Can't believe that they wanted to increase my direct debit to £48 a month even though I've only been using £9 a month so far.

They really expecy my usage to go up 500% in the winter???

I haven't even put my heating on yet.
#34
Benjimoron
Can't believe that they wanted to increase my direct debit to £48 a month even though I've only been using £9 a month so far.

They really expecy my usage to go up 500% in the winter???

I haven't even put my heating on yet.


My gas usage increases 600% in winter, but our boiler is really old (20yrs) our summer low bill is always over £100. Electricity is fairly static though, almost equal each month, (going by meter reads not cost).

I found the best way of dealing with gas and electricity companies is to set up online billing, then I choose a date in the month and each month input the meter reading taken that day, means that I have a good idea of what I am using and that they do to.
#35
kidcat
My gas usage increases 600% in winter, but our boiler is really old (20yrs) our summer low bill is always over £100. Electricity is fairly static though, almost equal each month, (going by meter reads not cost).

I found the best way of dealing with gas and electricity companies is to set up online billing, then I choose a date in the month and each month input the meter reading taken that day, means that I have a good idea of what I am using and that they do to.


I have online billing, they know exactly how much I use. They just want the money sat in their account earning them interest.
banned#36
Benjimoron
I have online billing, they know exactly how much I use. They just want the money sat in their account earning them interest.


okay you've persuaded me cut my direct debit to e-on ;-)

edit: okay so I can change my details but not the amount, damn will have to give them a call then
#37
lumoruk
okay you've persuaded me cut my direct debit to e-on ;-)

edit: okay so I can change my details but not the amount, damn will have to give them a call then


good luck with that. :whistling: its almost Christmas they have staff parties to pay for you know, where else will they get the money to pay for it, not to mention the exec spa weekend and cruise!:-D
#38
lumoruk
okay you've persuaded me cut my direct debit to e-on ;-)

edit: okay so I can change my details but not the amount, damn will have to give them a call then


Phone them up and get the money back, it's yours' after all so the interest should be yours' too.
banned#39
there easy, £200 credited into my bank account :) took all of 15 seconds kudos to e-on

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