Does anyone know what course I can take against OSPS? I'm owed £60 since 5th Oct as part of their cashback deal. I have emailed them 3 times, the first 2 I have replys and they have confirmed that they have my redemption details and it is being processed. They have also confirmed that they will be sending out a cheque. However its now been 60 days, unlike the 21 listed on their website.
Would the network '3' get involved at all? Not that I'm saying they are all useles idiots, but I doubt they would know what I'm on about. However, I believe they pay OSPS the cashback? Is that correct?
Failing that, would a nice letter help? If so, does anyone know the 'customer service' manager's name? Also, the base rate of interest with the Bank of England is currently 4.5%. How much interest should I be seeking for 60 days?
I have tried to call them as well, but they will not answer the phone, instead there is a recorded message about how to claim, it then says they are busy, then cuts you off.
Thanks for any help you can give :)