One Stop Phone Shop Stole £300 from me. - HotUKDeals
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One Stop Phone Shop Stole £300 from me.

wazb Avatar
9y, 2m agoPosted 9 years, 2 months ago
about 6 years ago or whenever the samsung d500 first came out i got a contract with one stop i also took out insurance i kept the phone for 12 months and canceled the contract my dad paid my bill then and when he was looking at his monthly statement he wondered what that payment was for he inquired from his bank and they told him it was one stop , he rang them and they said that cost is for insurance you canceled the contract but you didn't cancel the insurance and then she said you can transfer it no any phone, WTF?? if i take a contract out with voda and cancel my contract if i have insurance its canceled to, so they have taken £5 every month for about 5 years , can i claim it all back??
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wazb Avatar
9y, 2m agoPosted 9 years, 2 months ago
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#1
I dont think so, its your responsibility to cancel it.

Check your terms and conditions
#2
I know my insurance for my phone when I was on contract with Orange was not with the phone company but dealt with with another insurance company -set up by Orange and reccomended by Orange.
They may have explained it to you back then - but guessing this is too far back for you to remember?
I don't think your be able to claim it back - but not an expert - sure some one will be around shortly to answer that for you :)
#3
Thats terrible, I cant believe they have billed you! I would assume when you cancel a contract that came with insurance, the insurance is cancelled aswell.
#4
The insurance is completely separate to the phone (i.e. you signed up to 2 contracts). It's up to you to cancel both - after all, if you had changed your mind about the insurance & cancelled just the insurance would you have expected the company to cancel your phone contract as well?

You could speak nicely to the insurance company and ask for a goodwill payment (speak to a manager), otherwise it's a lesson learned.
#5
So is the insurance still running?

If so, and you can't get the money back, can you not now claim to have "lost" or "broken" the phone that is insured (even though it's 6 years old)? Meaning you might at least get a new phone for your £300? ;-)
#6
yh as above
#7
ask whats covered. claim. cancel. :)
#8
How strange. I know where every penny has gone when I check my Bank Statement, daily.
How come it took SIX years to query this £5, that's been leaving his account every month?
#9
You would assume - and there is your problem. Even if they put separate cancellations in the T&Cs solely to trap people like this, it is still legal.

You already had the insurance even if you didn't need or know about it - so I would hold little hope of getting it back.

Plus, I know some people don't check their statements in detail, but 6 years?
#10
Tomfoolery
So is the insurance still running?

If so, and you can't get the money back, can you not now claim to have "lost" or "broken" the phone that is insured (even though it's 6 years old)? Meaning you might at least get a new phone for your £300? ;-)


Likely the terms cover the phone like for like - so you would get the current value of that model (i.e. not much) not the £300 you paid in premiums.

That and the small matter of insurance fraud.
#11
dinosteveus
How strange. I know where every penny has gone when I check my Bank Statement, daily.
How come it took SIX years to query this £5, that's been leaving his account every month?


i was thinkin that :thinking:
#12
i think my dad thought i had some sought of subscription, like live and E-season ticket on lfc.
#13
i just think this is really sly, vodafone or any of the other top brands or shops wouldn't do something like this.
#14
wazb
i just think this is really sly, vodafone or any of the other top brands or shops wouldn't do something like this.



Orange did to my ex - realised one month after he cancelled his phone the company they used for insurance took payment.

Hence - never assume anything - if in doubt - check.
#15
One Stop Phone Shop Stole £300 from me.


How often do you read a thread title such as this and you click on it knowing that it's untrue?
#16
thesaint
How often do you read a thread title such as this and you click on it knowing that it's untrue?


Exactly.. I was guessed this would be some cash back whinge, but this is just stupid.

I guess people just want their hand held 24-7
#17
you should have just told them that you dont want the free insurance in the first place....waste of time in my eyes - home insurance will cover most things anyway!
#18
elitom
Exactly.. I was guessed this would be some cash back whinge, but this is just stupid.

I guess people just want their hand held 24-7


How do i want my hand held 24/7?
#19
elitom
Exactly.. I was guessed this would be some cash back whinge, but this is just stupid.

I guess people just want their hand held 24-7


I wonder if the OP knows that the D500 was released late 2004, so them having one in 2001 is... well hard to believe? :thinking:

Also, OSPS only pass on the details to an insurance company, so OSPS have not 'Stole' a penny. :thinking:

I wonder if the OP used their dad's account because they're not responsible enough to run a current account? :thinking:
#20
First of all if you read my original post i said 6 years or whenever the d500 came out, second i was to young to have a current account, and to me as i don't know the T&C's of one stop i don't know what they do with the details and i'm sure many others wouldn't know either.
#21
wazb
First of all if you read my original post i said 6 years or whenever the d500 came out, second i was to young to have a current account, and to me as i don't know the T&C's of one stop i don't know what they do with the details and i'm sure many others wouldn't know either.


There's a lot of difference between 3 years and 6. It halves the amount 'Stolen' for one. :)

If you and your dad didn't read the t's & c's then why are you stating that they 'stole' from you? :?

Lots don't read the t's& c's, they often land on here and MSE looking for a way out of the mess they could've avoided if they stopped and thought before they got their 'Shiny new phone'. :thumbsup:
#22
thesaint
There's a lot of difference between 3 years and 6. It halves the amount 'Stolen' for one. :)

If you and your dad didn't read the t's & c's then why are you stating that they 'stole' from you? :?

Lots don't read the t's& c's, they often land on here and MSE looking for a way out of the mess they could've avoided if they stopped and thought before they got their 'Shiny new phone'. :thumbsup:



Touché

I'm getting bored of this type of post..

Always, always read the T&Cs

If not consumer beware...

Businesses are not charities, they are out to make money, that's their job....

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