Opinion on ebay prob please - HotUKDeals
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Opinion on ebay prob please

Victoria Plumb Avatar
9y, 2m agoPosted 9 years, 2 months ago
Hi everyone...
I just wanted to get people opinion on what to do, I sold an item on ebay for about £10 and they paid £3 for p&p, It was just standard 2nd class postage which they were happy with. The person has got in touch to say they havnt received it and I dont know what to do from here. They could of had it and if I refund him hes had the item and the money back:?
Grrr I just dont know what to do. I dont want to refund him as if he had of wanted guarenteed delivery he should of asked.
What would you guys do?:)
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Victoria Plumb Avatar
9y, 2m agoPosted 9 years, 2 months ago
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banned#1
refund them, and claim back off royal mail

P.s I never send anything unless recorded delivery, that way you are in no doubt to if they have received it, there are genuine ebayers too, maybe they did not receive it
#2
Did he pay by paypal? if he did and he claims with them they will always refund if you can't prove delivery.
#3
Hi,
Yep he paid via paypal. Ive just sent hima refund;-) Its good for my karma:roll:
Thanks for the advice guys!
banned#4
victoria did you get proof of postage, if you did dont forget to claim off RM, not sure what you can claim but its better than nothing :thumbsup:
#5
How long ago was it posted?

I always get at least Proof of postage (which is free), but if the item is worth more than £10 I always get recorded.
#6
If you do a claim via Royal Mail,they have a box now you tick on there if an eBay item,they will require the listing number to show proof of value,and best if you can print off the original Paypal payment page,as they sometimes may ask for proof that you been paid originally for it.
Claims take about 3 weeks roughly can be longer,Royal Mail usually will write to the buyer of parcel and ask them if they received or not,they will need to sign he declaration form and post back to Royal Mail.You then get a cheque for the auction bid amount and sometimes they pay postage costs of actual cost of sending the item if you can prove the cost,or can do a rough estimate,I send off a bit so I generally remember what things cost under what weight band.
I send most things Recorded mail if over £5 or I expect the bidding to go past £5,if its just a used item clothing and I'm likely to get 99p,I'll just to the 70p Recorded as optional.
You can place a claim from about 15/16 days of posting the item,just pop into your post office and ask for a form,thats what I do anyway,its not often something does go missing but its coming upto Xmas now and more parcels of mine go missing this time yr then any other.
I always remember my 1st item to go missing that I sold on eBay,was Roadhouse on VHS.
#7
sassie
victoria did you get proof of postage, if you did dont forget to claim off RM, not sure what you can claim but its better than nothing :thumbsup:



Hiya, yep they did give me the receipt at the postoffice which proves it was sent. Thinking about it Im going to make a rule to send them recorded if they are over £10..I dont sell alot on there but I will know for next time.
Thanks guys:thumbsup:
banned#8
Victoria Plumb
Hiya, yep they did give me the receipt at the postoffice which proves it was sent. Thinking about it Im going to make a rule to send them recorded if they are over £10..I dont sell alot on there but I will know for next time.
Thanks guys:thumbsup:

Yeah thats brill, like i said not sure what you can claim but its better than nothing, good luck :thumbsup:
#9
Victoria Plumb
Hiya, yep they did give me the receipt at the postoffice which proves it was sent. Thinking about it Im going to make a rule to send them recorded if they are over £10..I dont sell alot on there but I will know for next time.
Thanks guys:thumbsup:


If you take Paypal you should always sent using Recorded Delivery, regardless of value, as, as previous posters have mentioned, the buyer will win every time with a Paypal claim. Just build the costs into your postage - it's for your protection, not theirs!

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