Opinions on Ebay situation please - HotUKDeals
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Opinions on Ebay situation please

boothy Avatar
6y, 8m agoPosted 6 years, 8 months ago
Sold item 10 days ago value £200

Buyer took ages to pay and eventually paid 1 hour before I could have closed a non payment dispute

Different addresses on file for both Ebay & Paypal

Requests for address clarification have gone unanswered

I am thinking of refunding payment and relisting item as there is a good chance this could go arse over elbow

Any guaranteed way of reclaiming my FVF's if seller does not agree to cancel auction?

Opinions?
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boothy Avatar
6y, 8m agoPosted 6 years, 8 months ago
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#1
tinks,what do you reckon?
1 Like #2
You should be able to reclaim via ebay dispute if the buyer ducks out. I've sold quite a few bits on fleabay, and my first thought is that if the buyer is genuine, they have no problems paying for the item either right away if it's a "buy-it-now" listing, or certainly within 48 hours of the end of the listing if it's on an auction style listing. I'd trust your instincts on this one. If it feels dodgy to you, it probably is going to be dodgy. If the buyer has paid via PayPal I would also only be happy to post to the PayPal verified address, no other address, especially for an item woth £200. I would also be ultra cautious about packaging and insurance etc. I've even taken photos of an item whilst I've been packing it up just in case there's been any recourse that it got "damaged in transit" etc. I know this probably sounds a bit extreme, but I have been totally shafted by unscrupulous buyers on fleabay, so now if something seems a bit "off" to me, I err on the side of caution. It's your loss of £200 if it all goes t*ts up, after all! I'd also take lots of close up photos of the condition of the item - and if it's something like a mobile phone, for example, I'd photograph it switched on, fully working, etc! Sorry if I sound totally overboard and suspicous, but - I've learned the hard way! :-(
1 Like #3
What I'd do is refund anyway sounds a right pain, explain to him it's because his details don't match and ask him to do a mutual.

Also report him to ebay for false contact details, if he refuses, personally I would call ebay and ask for a fvf refund as the buyer had false details so you couldn't send, see if they play ball, I have done that before over the phone and they refunded.
1 Like #4
It really pees me off when they pay right at the last minute of a dispute. Anyway either refund and say you don't want to deal with this buyer, or just post to their address.

It doesn't matter if the addresses are different its easy to change addresses when you are checking out through ebay so aslong as its tracked, you have no worries
1 Like #5
i use a different paypal address to my ebay one (i use the one that belongs to the mrs) never had problems but not responding it dodgy. if i dont feel comfortable with someone who has won my item i just hold out a few days to make sure the payment, etc seems ok.

good luck pal.
banned 1 Like #6
Have you followed this guide to ensure you're covered ?

If so, I'd continue with the transaction, making sure you only send to the eligible address
1 Like #7
Send to the paypal address only
1 Like #8
Normally first impressions are correct , if it seems fishy, then I would pull out.
Saves the bother.
#9
aScottishBloke
Have you followed this guide to ensure you're covered ?

If so, I'd continue with the transaction, making sure you only send to the eligible address




Cheers for that and thanks to all for the replies

Showing I am eligible for seller protection and specifies the address to send to so I will go continue and send via RMSD of course

Rep to all
#10
It's down to follow your gut instinct tbh, as if all were straight forward, aslong as you send fully tracked with online signature on delivery, courier/sd and the pp invoice says you are covered, you would be covered.

Things are not always that simple tho, as we see form half the threads on here, there can be some "issues" that arise, personally I would want clarification as to why the ebay and paypal details do not match, that is a more than reasonable request IMO.

Make sure anything you can details to verify the item, etc are recorded:thumbsup:


*Edit tooooooooo slow lol*
#11
The conflicting address are nothing to go on though,items can be bought and sent to a paypal gift address,I've did it many times when buying for other people,

I'd go on their feedback and their recent activity

khy86
It really pees me off when they pay right at the last minute of a dispute. Anyway either refund and say you don't want to deal with this buyer, or just post to their address.

It doesn't matter if the addresses are different its easy to change addresses when you are checking out through ebay so aslong as its tracked, you have no worries


You do have a worry though,if they intend to scam and the signature isn't their's on the signed for receipt you can run into diff's due to the value it has to be their signature to satisfy paypal
#12
Refund them and cancel the transaction but choosing the 'wish to use non confirmed delivery address' option that ebay give you. Sending items of that value through Royal Mail, even if by Special Delivery, will not protect you with PayPal if a dispute is raised as Paypal still will take the buyers side.

Just send a polite email to the buyer to inform them that difference in addresses is against Paypal and ebay buyer and seller protection policies that you have to adhere to for protection of all parties. I have had some in the past even send a Postal order instead.
#13
simplyjimbo
Refund them and cancel the transaction but choosing the 'wish to use non confirmed delivery address' option that ebay give you. Sending items of that value through Royal Mail, even if by Special Delivery, will not protect you with PayPal if a dispute is raised as Paypal still will take the buyers side.

Just send a polite email to the buyer to inform them that difference in addresses is against Paypal and ebay buyer and seller protection policies that you have to adhere to for protection of all parties. I have had some in the past even send a Postal order instead.


I cannot take this option as I already have a payment not received claim still open and I believe you cannot open another claim even if I close this one

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