I ordered something from Asos that was faulty, told them and they reissued it and asked me to return the other once arrived. I did it, but used the second returns slip. They refunded me for the 2nd item which I did not realise until today, after receiving an email telling me that I had not returned the faulty item. I have told them that I had returned it.
Cut a long story short they are now saying that they want to recharge me for the original item as they had refunded it when they should not have done. At first I was like ok, but they asked me to send my card details so they could charge me. I said no, I would not supply my card details as I am not mental, anyone could go on a spending spree with my card details.
I have asked them to send a paypal request for funds as I originally paid via paypal, and they refunded me via paypal. They are now dragging their heels saying they have to have a word with management about how to recover the funds etc etc, blah, blah!
I am quite willing to pay them as I have had the item, but would like some opinions on the subject from all you knowledgable folks out there! Would you pay them back?