How to speak to Orange complaints department?
Orange are the worst network provider. I have been with Orange for about 4 years after signing up my 5th year contract. I took out the Sony Ericsson W950i which was a faulty handsets and Orange replaced it with a Refurbished handset. Since the replacement for refurbished handset I had 9 replacements within a period of 3 months.
Orange then decided to change my handset from Sony Ericsson W950i to Sony Ericsson W880i which was also a refurbished. After the phone replacement 1 week later I had another problem having a second replacement W880i which was also refurbished.
Its now month 6 of my contract and I have had about 12 15 replacement phones which have ALL been refurbished.
Now my 3rd replacement W880i has stopped working and Orange are refusing to replace it or repair it and said I need to take out insurance as Orange only deal with first 6 months with warranty.
I have NEVER had an working phone for more then 1 month.
When I phoned up Orange Correspondence department they said they only deal with written complaints. I have faxed and written 3 letters with all recorded delivery.
How can I speak to someone high in Orange? Who will listen to my complaint? Who will help me?
Thanks for your help