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Orange contract

t0mm Avatar
7y, 11m agoPosted 7 years, 11 months ago
My sister ordered a contract last night.
The Quidco has validated so I guess she's passed security checks etc..

However they said they'd email her the details, she hasn't got these yet but she printed it off so she's got the confirmation number and order number.

When I search her order on the order tracking she gets: The number you entered is not a valid Orange Shop order number. Please try again

Anyone have any idea why? I'm with orange and can't remember if mine did this.
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t0mm Avatar
7y, 11m agoPosted 7 years, 11 months ago
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#1
However they said they'd email her the details, she hasn't got these yet but she printed it off so she's got the confirmation number and order number.

I dont understand this bit

But maybe best thing would be to ring through to orange on your phone, go through to any department give themm your details and im sure they will pass you onto someone who can help you :)
#2
The Quidco tracking has nothing to do with Orange's security checks, it just mean the transaction has tracked on the Quidco site.
It'll take longer than usual for Orange to finish their checks this time of year, bare in mind if you get the email from them to call in and complete the check you'll lose your Quidco fee as the transaction will not have been completely on line, a nice little get out the networks use to avoid paying out. . .
#3
Phone Orange. I had a similar problem and waited days for a reply from Orange. When I phoned they found the order stuch in 'pending'.
#4
If you phone them you WILL lose your Quidco, depends on how much you want it ?
#5
i used to work for orange and it can take up to 48 hours for a number to become active on the orange system, thats why its not been recognised yet when you type it in. The order number is just a way of tracking the progress of the activation procedure and I would give it 48hours and see what happens, if nothing happens then give them a ring, and kick up a fuss and you should be able to get something for free. Say your going to leave (because your within your rights, i think you have a 30day grace period in which you can cancel online) and you should be able to get something like a months free line rental.

If your transferring your number from another network then again it will take 48 hours to activate and you will be given a tempoary number untill your old number from the other network come accross, this can take up to 2 weeks!!

I hope this helps!

EDIT:
I dont know about the Quidco, but i dont see a reason you would loose them only if you cancelled the contract, but i am unsure about this
#6
SykeS


EDIT:
I dont know about the Quidco, but i dont see a reason you would loose them only if you cancelled the contract, but i am unsure about this


The wording on Quidco is, 'a transaction completed wholly online', once you call them you've NOT completed wholly online. There are threads about this no MSE. All the networks use it as a get out.
#7
allstar2;3837734
However they said they'd email her the details, she hasn't got these yet but she printed it off so she's got the confirmation number and order number.

I dont understand this bit

But maybe best thing would be to ring through to orange on your phone, go through to any department give themm your details and im sure they will pass you onto someone who can help you :)

When you complete it online it gives you order details and says 'we'll email you this too'. She printed it off.
SykeS;3837884
i used to work for orange and it can take up to 48 hours for a number to become active on the orange system, thats why its not been recognised yet when you type it in. The order number is just a way of tracking the progress of the activation procedure and I would give it 48hours and see what happens, if nothing happens then give them a ring, and kick up a fuss and you should be able to get something for free. Say your going to leave (because your within your rights, i think you have a 30day grace period in which you can cancel online) and you should be able to get something like a months free line rental.

If your transferring your number from another network then again it will take 48 hours to activate and you will be given a tempoary number untill your old number from the other network come accross, this can take up to 2 weeks!!

I hope this helps!

EDIT:
I dont know about the Quidco, but i dont see a reason you would loose them only if you cancelled the contract, but i am unsure about this

Thanks, it just said 'order in 13 hours to guarantee christmas delivery' so she's hoping its here by wednesday. They've also took the delivery money (£3.99) this morning which wasn't taken last night.
#8
steve1221;3837941
The wording on Quidco is, 'a transaction completed wholly online', once you call them you've NOT completed wholly online. There are threads about this no MSE. All the networks use it as a get out.

Calling them wont stop quidco, i rang vodafone once during an order and I still recieved it, it's only when you order half on the phone and order half online. I know quierying an order wont affect it. Only making changes to it will.
#9
steve1221
The wording on Quidco is, 'a transaction completed wholly online', once you call them you've NOT completed wholly online. There are threads about this no MSE. All the networks use it as a get out.


Thats fair enought, just seems a con when Orange online customer services is based in a call centre!! You email them and all you get back is please call orange customer services on 150 blah blah

As for the phone they are usually good at dispatching phones, just make sure someone is in becasue the phone will need someone to sign for it. If they say between 9 and 12 that usually means all day. They are never ontime. You will also need to activate the phone once you get it, but best advice is to wait till the evening when its less busy.
#10
Orange maybe good at dispatch, but the delivery company might not be. A mate of mine ordered something last Sunday for next day delivery (ie should be there on Tues), it finally tuned up Friday with the carrier just saying they'd been busy !!!!!

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