Ive recently gone throyugh retentions at Orange and they offered me:
1000 mins, unlimited texts and unlimited data for £19.58 a month with a Touch HD that i paid £100 for. This offer was confirmed back to me each time i called (about 5 times as the phone was out of stock etc)
Now i went to check my minutes and it says i had 900 so i called them up.
They said i had been put onto a dolphin 40 contract with is 900 minutes instead of 1000 and the rest stays the same.
However they are now saying its £25 a month. Which obviously is not what i accepted the contract at. They are also saying there are no notes on the account saying it was £19.58 and i have also sold the phone on.
Now im expecting a call tomorrow from the guy who set up the contract (i got put back through to the retentions department and they said that this was all they could do at the time)
I'm livid at the moment i mean its only an extra £5 a month but thats 100 over the course of the contract and more so not what i agreed to
Where do i stand etc?