A friend told me to post my problem on this site to see if you guys could help.
Basically, rang up Orange to cancel my contract. Due to their crappy phone signal. They offered me a new contract, which I thought was acceptable even though I didnt really want to stay with them but I wouldn't of been able to get anything cheaper anywhere else for what I need.
I rang them up on the Monday agreed to the contract, but said, I need it to recieve the phone the next working day as I have to leave as I'm moving away for 2 months on Wednesday. It was promised to me that it would arrive on Tuesday.
Guess what it didnt. So now, I'm in Liverpool for 2 months and the phone is stuck in London. I have rang Orange Customer services, asked to speak to a manager and was rudely told its not their fault, but the couriers.
I now don't no what to do and was wondering if any of you had any ideas. Who should I take this up with, as I am now paying for a phone that I can't use for 2 months and was promised by Orange that it would be there the next working day.
Any help would be much appreciated.