Sorry to be a pain and I know this is only my second topic and its another problem but I dont know any other place to get info.
I phoned orange back at end of September and said I had just got a phone line installed and needed dial up temporarily until my broadband was installed(non Orange) they told me about the monthly one which was about £13 a month, and I would only be billed until I cancelled.
I had it for 5 days then my broadband came on, so I phoned to cancel and stopped using it.
I just got a letter today saying I owed almost £40 and had been disconnected and unless I paid in 7 days they would pass my account over to debt collectors.
They also phoned me and I explained the situation and the guy was rude and said I had a contract which had a 30 day notice period, and no record of me phoning had been made, I told him I could prove I phoned as I had my BT bill and would fax them and send them copies of my bills, he ignored what I said and he kept on about debt collectors.
I then said if you check the system you will see I havent used it in 2 months, which after 10 or so minutes arguing he did check the account and confirmed it had been last used at the start of October.
I asked why the bill was so high, and he said even though I was connected at the end of September I get charged for the FULL month!
After about 20 minutes more arguing I told him to just set the debt collectors on me as I had proof I made the phone call and I would take the matter further.
What else can I do?