Orange faulty mobile help please - HotUKDeals
We use cookie files to improve site functionality and personalisation. By continuing to use HUKD, you accept our cookie and privacy policy.
Get the HUKD app free at Google Play

Search Error

An error occurred when searching, please try again!

Login / Sign UpSubmit
Expired

Orange faulty mobile help please

£0.00 @ Orange
Hi, I bought a samsung genio qwerty online in december and yesterday it decided it was going to constantly turn off during a call. Can i take it to an orange store and exchange it or will i have to ph…
mackenzie Avatar
6y, 9m agoPosted 6 years, 9 months ago
Hi, I bought a samsung genio qwerty online in december and yesterday it decided it was going to constantly turn off during a call. Can i take it to an orange store and exchange it or will i have to phone them because it was purchased online? Thank you for any help.
Other Links From Orange:
mackenzie Avatar
6y, 9m agoPosted 6 years, 9 months ago
Options

All Comments

(7) Jump to unreadLocked
Comments/page:
#1
Anyone please?
1 Like #2
mackenzie
Anyone please?
It's under warrentie there will send if of for repair or if there are very nice might give you a replacement Orange are pretty good like that

spitroast
#3
spit roast
It's under warrentie there will send if of for repair or if there are very nice might give you a replacement Orange are pretty good like that

spitroast


Thank you spit roast, rep left :thumbsup:
#4
When in December did you buy the phone? If it was after the 8th i.e its under 6 months old then orange will send out a new one for next day delivery and collect your old one if you are on contract with them.
#5
Tatey
When in December did you buy the phone? If it was after the 8th i.e its under 6 months old then orange will send out a new one for next day delivery and collect your old one if you are on contract with them.


Hi, I bought it on the 15th. It's pay as you go. Thanks.
#6
i am wondering the same with a pay as you go phone i purchased online on 21st of jan this year and suddenly the touch screen wont work , therefore making the phone unusable, shall i take it to a vodafone shop? will it still be under warranty ? :thumbsup:
#7
I took my phone into orange today and they said that because it was under 6 months old i could send the faulty one to them and they would replace it with a refurbished handset. If it was over 6 months old i would of had to send it off for repair. I don't know if vodafone has the same policy.

Post a Comment

No more comments can be posted to this thread.
Thanks for your comment! Keep it up!
We just need to have a quick look and it will be live soon.
The community is happy to hear your opinion! Keep contributing!