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Orange mobile phone problem

Redking Avatar
5y, 8m agoPosted 5 years, 8 months ago
I signed up with Orange online mid way through last year. I got the HTC Desire. Since December I have been experiencing problems with it, and now it has completely crashed on me. Every time I switch it on it goes no further than the load screen.

I haven't been able to get it fixed however as I live abroad. I will be home for a few days next week and was wondering if I take it into an Orange shop will they be able to assist me, or because I signed up online for it will they not be able to?

Any advice much appreciated
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Redking Avatar
5y, 8m agoPosted 5 years, 8 months ago
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#1
Not trying to scare you but orange told me once that after 6 months of the contract, you have to contact the manufacturer to get the phone repaired, HTC usually take in my experience a week to repair the phone and return it back to you.

You could try and call orange through and see if they can replace it, as usually they have someone deliver a refurbished handset the next day to you and take the old one away.

Not sure if the orange store will do anything.

Have you tried factory reset, you can do by switching the phone off and then holding the vol down key and the power button and select "clear storage" this will erase all your data.

Edited By: lilraul on Apr 26, 2011 21:29
#2
lilraul

Have you tried factory reset, you can do by switching the phone off and then holding the vol down key and the power button and select "clear storage" this will erase all your data.


I've tried this yeah, did not fix the problem
banned#3
Typical of a retailer trying to avoid their obligations under SOGA.
#4
lilraul
Not trying to scare you but orange told me once that after 6 months of the contract, you have to contact the manufacturer to get the phone repaired, HTC usually take in my experience a week to repair the phone and return it back to you.


Seems a real pain! What was the best way to contact HTC?
#5
dunfyboy
Typical of a retailer trying to avoid their obligations under SOGA.


yeah, but arguing that point with some pleb in the store who doesn't really give a damn isn't going to be the most productive use of time
#6
roryk83
lilraul
Not trying to scare you but orange told me once that after 6 months of the contract, you have to contact the manufacturer to get the phone repaired, HTC usually take in my experience a week to repair the phone and return it back to you.


Seems a real pain! What was the best way to contact HTC?


Call them on 01279 206906, if your currently in Europe, they may get the phone collected from where you are.
But do call orange first to see if they are prepared to replace the phone as your only back for few days.

Edited By: lilraul on Apr 26, 2011 21:52
#7
When you say it doesn't go pass the load screen, which screen would that be as their are 2 or 3 loading screens.
banned#8
Yeah I know, and don't try their call centres - I don't think India has the sale of goods act :p

You're probably best going the HTC route. This might get you started.

http://service.europe.htc.com/terms.aspx
#9
lilraul
When you say it doesn't go pass the load screen, which screen would that be as their are 2 or 3 loading screens.


The screen with the white background and HTC written on, the "quietly brilliant" bit no longer loads
#10
lilraul
roryk83
lilraul
Not trying to scare you but orange told me once that after 6 months of the contract, you have to contact the manufacturer to get the phone repaired, HTC usually take in my experience a week to repair the phone and return it back to you.


Seems a real pain! What was the best way to contact HTC?


Call them on 01279 206906
But do call orange first to see if they are prepared to replace the phone as your only back for few days.


Yeah the time issue is what is most concerning really, worried I just won't have the time to sort it
#11
Is that the first loading screen that your phone shows or is there another loading screen before that?

btw I've edited my post above regarding contacting HTC.

Edited By: lilraul on Apr 26, 2011 21:54
#12
dunfyboy
Yeah I know, and don't try their call centres - I don't think India has the sale of goods act :p

You're probably best going the HTC route. This might get you started.

http://service.europe.htc.com/terms.aspx


Book in for repair
Please note: In order to provide the better service experience, this website is closed from December 1 2009. If you request any support or case booking for HTC phone, Please ring our call centre.......fume
#13
lilraul
Is that the first loading screen that your phone shows or is there another loading screen before that?


first I think, cant remember fully now, haven't switched it on in a while
#14
I was asking because if its getting pass the first load screen, then it may be the system files have been corrupted, you can resolve this by flashing the orange rom again.
#15
lilraul
I was asking because if its getting pass the first load screen, then it may be the system files have been corrupted, you can resolve this by flashing the orange rom again.


Wouldn't know how to do it tbh, and anyway I've got a feeling its a hardware issue.
#16
I would contact htc on the number I've provided then if orange can't help you, also if you want htc to repair the handset while your aboard, you should ask about that as well.
#17
take to an independant phone shop

ask to get phone flashed

should take a couple of hours max and cost about £10-15 and equivalent in euros

saves all the hassle
#18
breeville
take to an independant phone shop

ask to get phone flashed

should take a couple of hours max and cost about £10-15 and equivalent in euros

saves all the hassle


Can't do that with the htc desire orange version, the rom was never leaked so only orange and htc have the orange rom, if you flash another brand/unbrand rom that voids the 24 months warranty.
#19
Call orange, I literally did this to get my san francisco replaced yesterday.
Surprisingly helpful

Just so long as you have a Orange number linked to your name and the phone (i.e. used an oragne sim at some point)

I called (PAYG) on 0800 801080, use the switchboard options to change if you are pay monthly.

Explain your problem and you probably will get a replacement sent next day too, mine didn't turn on/screen broke so I couldn't do any of their 'factory reset' tests etc so she went straight to taking my details for replacement and had to give the old handset to the courier back.

Worth a shot, I bought mine in October so even longer back than you.
#20
This is a fairly common complaing on HTC Desires. They can 'overheat' and Crash. If this happens frequently enough and it 'crashes' while loading the OS it can go into the loop you describe.
I have the same problem but my phone is out of warranty and could cost £££ to fix. I don't let it overheat anymore (though it does happen on occasion) so doesn't suffer from the problem you describe, (yes) and as soon as my contract is up i'll get shot of it.
You should still be under warranty and sending an email to HTC will get the ball rolling.
Send customer services an email here http://www.htc.com/uk/CS_Mail.aspx and they'll get you into the righ way of getting this resolved.

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