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Orange network question

£0.00 @ Orange
my OH's phone got stolen today and tonight he called orange and requested them to send him another sim card hes on a 18 months contract with them and they said it'll cost him £15 for a replacement sim…
ilovelilac Avatar
7y, 3m agoPosted 7 years, 3 months ago
my OH's phone got stolen today and tonight he called orange and requested them to send him another sim card hes on a 18 months contract with them and they said it'll cost him £15 for a replacement sim, they usually give free sim cards out everytime on their website so im wondering if this charge is normal........ thanks
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ilovelilac Avatar
7y, 3m agoPosted 7 years, 3 months ago
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#1
not sure about orange but t mobile send them out free as ive lost my phone twice n then rang them and recieved it a few days later.
#2
vodafone blocked my sons mobile and sent a free replacement sim with his old number on it
#3
thanks for the reply guys
he called in the afternoon to block the sim and everything and tonight he calls them up and they said it'll cost £15 for a replacement sim :? and i told him to ask what if you have an orange sim already and maybe just transfer the number and stuff to that sim and they said its different cos its a pay as you go sim :? has anyone experienced this with orange cos im with o2 and i've received a new sim free of charge........... think i'll call them up tomorrow and request the sim myself cos im not prepared to let him pay £15 for a sim card :x
#4
i hope this aint true sons just rang from his mates phone saying his lost his phone or its been nicked his on orange contract im not happy if his got pay £15 to get new sim
#5
ttwcd
i hope this aint true sons just rang from his mates phone saying his lost his phone or its been nicked his on orange contract im not happy if his got pay £15 to get new sim


did they tell him he had to pay for a new sim though?
#6
no idea about Orange, but with Vodafone when my phone got stolen I first rang them and blocked the sim and then I was able to walk into a store and they gave me a new sim there and then - for free

I'm sure they shouldn't charge, first time I heard something like this.
#7
The 15 quid is a fee to clam on the Orange care (the excess fee). I've never heard of it being changed for a sim?

I'd call back and tell they that its only the sim you want.
#8
quite sure its £15 plus vat too! first time replacement should be free, they put it down as a goodwill gesture and scrub the charge
#9
o2 gave me a free sim when mine was stolen.
#10
ttwcd
i hope this aint true sons just rang from his mates phone saying his lost his phone or its been nicked his on orange contract im not happy if his got pay £15 to get new sim


im lucky son found his phone but good luck with orange
#11
thanks for the replies, i will give them a call later tonight :)

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