Copied and pasted from my post on MSE.
Today was the first day of my upgrade priod, having just entered the 16th month of my 18 month contract. Having kept a studious eye out on the offers people were offering me, I phoned up, hoping to score the HTC Desire for £10/month for 24 monhs that some people reported as getting (on HUKD).
The only thing I needed was unlimited texts. As I send over 1000 a month (I treat it like MSN) it was the only "must" for me.
Long story short, offered me a Desire for something like £17 a month. Plan included 500mb of internet I didn't need (I have £15/month 15GB MiFi on a rolling one month contract from 3). I asked if I could get it cheaper without the net, she claimed that it wouldn't have made the plan any cheaper(?). I had gone through the "thinking of leaving us" option, despite having 3 months left, and was very vocal of my genuine intentions of switching to vodafone, but she was unmoved.
This is where the funny starts.
Told her that, while I desired to stay with Orange, the Vodafone deals were better and was hoping she'd match them. I explained that, going through a cashback site such as Quidco would give me £150 cashback for a contract or £100 for contract sim-only. She tried to tell me that I wouldn't be the one receiving the cash! (what?!) Then, having been completely unimpressed with her handset offer (and not believing for a second that it was "the best we could do"), I asked her about sim only deals. She offered unlimited texts and 200 minutes for £10.50 or something a month. Again, mentioned vodafone, and she basically dictated to me that other providers wouldn't do unlimited texts on £10 a month! (?!?) (Voda offer £50 cashback on a 12 month £10/month contract with 300 mins and unlimited texts, and I made it clear that I knew this). In an attempt of pure bluntness, I quoted people's final deals posted on this forum. She said she had been looking at them, and told me I shouldn't believe what I read on the internet, and that the people were literally making them up. Really. She said that. At this point, I had had enough, laughed, told her "thanks anyway" and hung up.
HTC Desire HD
80MB internet (with max 60p/day charge if I go over)
£15 a month, 24 months with £50 up front.
That was my first offer given, from a really lovely girl. If at first, you don't succeed!