Just a heads up really as i think i got a good deal.
Was due an upgrade on 1st october so started looking online, decided upon a Samsung Omnia or LG Secret in the end. The Omnia was £280 and the Secret was £150 to upgrade, which i thought was extortionate on 18month contracts.
I pay £20pm for 200 x-over minutes and 50 texts which was awful compared to other offers. This is what i negotiated with the retentions department in the end:
Brand New LG Secret (not reburbished) for FREE on an 18month contract, i now only pay £15pm and get unlimited texts and 400 x-over minutes anytime.
It pays to phone rather than go online obviously!!!!!