Just received this email from orange:-
Orange would like to thank you for your recent application and regrets to inform you that on this occasion we were unable to process your order as requested.
Orange attempt to verify the details you supply when making your order prior to authorisation and unfortunately in this instance it appears that we were unable to confirm some of that information.
This may have been the name and address (or delivery details, if different) which you supplied or the details of the credit or debit card which you provided for payment of your order.
As a result we have felt that we are unable to ensure that the equipment will be delivered in a manner which is not only timely and convenient but also secure for both Orange and our customer.
As with all mail order purchases there are risks to all parties concerning delivery of and payment for any requested goods.
Orange attempt to validate the details of a credit or debit card and the corresponding personal information supplied with the card issuer.
Although on this occasion we were unable to complete your order a full range of PAYG handsets are available from your nearest Orange Retail Store.
If you require any further information, please write to the following address:
We apologise for any inconvenience this may have caused and look forward to welcoming you to Orange in the future.
anyone else in this situation?