I bought a refurbished phone deal from them about a month ago that I seen on HUKD, thought it was a great deal.
One of the phones I got was faulty and had to be returned, which was fine, they received but stated that as it was a refurb and that they didnt have any others available in stock then they would have to refund me. fine by me so far.
Three weeks down the line, 4 phone calls and still no refund. Every time I speak to them they say the exact same thing verbatim "...your refund in the process of being dealt with and should be back on your card within 5-7 days. "
I mean...WTF?!?!?! How long does it take to 'deal' with refunding someone.
I called PayPal VISA Card and filed a complaint and dispute to have the transaction reversed. All I got from them was..."leave it with us"? WHAT THE?!?!?!
I've also have to take an online retailer to court via Trading Standards for not refunding me for a Wii Fit I ordered back in MAY and never received to date....I mean I know theres the credit crunch and all but this is plain THEFT AND FRAUD and nobody seems to give a flying $%^$>!!!!!
Anybody got any views on recent dealings with online retailers that they want to share?