Wonder if anyone can give me any advice
Ordered a pair of jeans from The Hut on 21/11 and said estimated despatch 22/11then on 23/11 payment was taken from my account. Still my order is awaiting despacth but keep getting told should be sent out the next day but after phonign today they said the item might not be in stock but they will have to check with the warehouse and email me back.
What I wanted to know is that with them taking my money for the jeans they have entered into a contract to provide the goods so do they have to provide them or can they just get out of it and give me a refund?
Made me laugh as well as the guy said that I have to prove they have taken the money from my account either by sending them a statement or a screendump showing the payment has been taken from my account rather than them just checking through their records