Out of warranty (v-tech smile) - HotUKDeals
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Out of warranty (v-tech smile)

£0.00 @ smile
This item came with a 12 month warranty, was purchased from john lewis 10/06 and used from xmas 06, it now has a problem with turning it on and off, if you can finally get it to come on then you cant … Read More
sassie Avatar
banned8y, 11m agoPosted 8 years, 11 months ago
This item came with a 12 month warranty, was purchased from john lewis 10/06 and used from xmas 06, it now has a problem with turning it on and off, if you can finally get it to come on then you cant get it to turn off without unplugging. As it is out of warranty do i contact v-tech or john lewis? And an i get them to do anything?
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sassie Avatar
banned8y, 11m agoPosted 8 years, 11 months ago
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#2
My little girls one started doing the same but its working again now. I would try vtech.
1 Like #3
As its so far out of warranty they are unlikely to do anything, but saying that John Lewis customer service is excellent and they used to warranty all electrical items for a min of two years, so it is definitely worth a call. Anything you buy has to be fit for the purpose etc, and should last longer than the warranty but I have found that some companies say tough, prove its our fault then we will do something. Our toaster was 2 weeks out of warranty and Argos told me to get an engineers tech report, and that if that said it was manufacturing fault they would change the toaster, but otherwise go away!!
It will cost you nothing to try John Lewis and then VTech, Good luck :)
1 Like #4
Morning sassie.

My eldest's V.Smile started doing this after a little while. His was about 2 years old at the time, so I never did pursue it with V.Tech (he'd nearly outgrown it by then, so wasn't been used much anyway). It only seemed to happen on the Winnie the Pooh game though???

I'm sure if you get in touch with them they'll sort it for you.
#5
pinkkitty2007
My little girls one started doing the same but its working again now. I would try vtech.


And another one :-D Sounds like a common problem to me Sassie - I'd def try V Tech, you should be covered under SOG act if that's the case.
#6
find out what your rights are regarding sales of good act ?? try googling it? there is different rules and regs with faulty goods etc
banned#7
I have a great letter from the CAB that quotes the Sales of Goods act and expecting something to last a reasonable time regardless of the warrenty.

Always works for me:-D

Try ringing Vtech first, if no joy I will email you the letter.
[mod]#8
V.Tech support is excellent. I've had a couple of replacements from them in the past and they never even ask when it was purchased. :)
#9
Prissymiss
I have a great letter from the CAB that quotes the Sales of Goods act and expecting something to last a reasonable time regardless of the warrenty.

Always works for me:-D

Try ringing Vtech first, if no joy I will email you the letter.


Worked for me in Currys once with my faulty iPod (and I hate that shop with a passion:x). I can still picture the manager's face when he gave me a full refund for my out of warranty iPod, when only a week or so earlier he basically told me that it was tough luck that it had broken :-D

If you have no joy with them, contact Consumer Direct and let them know that you have heard of other people have the same problem (i.e. me and PK). They'll then get involved if you have no joy directly V.Tech - although I think the responsibility does in fact lie with the retailer in this case.
banned#10
phoned v-tech and told them what is happening and basically not interested, quoted the sale of goods act which didnt impress, but im expecting a phone call back, wont hold me breath
banned#11
phone call, they are not interested, they will do nothing, even when i told them i have googled this problem and am now aware this is quite a big problem, they still said they will do nothing
#12
sassie
phone call, they are not interested, they will do nothing, even when i told them i have googled this problem and am now aware this is quite a big problem, they still said they will do nothing


In that case, try here:

http://www.consumerdirect.gov.uk/
banned 1 Like #13
Just e-mailed you the template. Fill it in and send to John Lewis.

I used it and got a tv replaced that was nearly 3 years old and a 360 that was 2 years old.

Worth a try.
banned#14
should i send by email or by post, also why send to johnlewis when its v-tech that are at fault even more so knowing this is a comoon problem by reading google
1 Like #15
Remember your contract is between you and your supplier - the place you bought the thing - not v-tech (unless you bought direct).

The Sale of Goods act 1979 (as amended) says that anything you buy is the subject of a contract between yourself and the seller.

What you buy should be fit for purpose, reasonably durable and as described.

This lasts up to 6 years, although taking it to court etc., you may have to accept a repair not a replacement if a significant time has passed.

It's NOT the manufacturer's warranty. That has nothing to do with it. The conttract is between you and the store.

Go kick some booty
banned#16
Dear Sir/Madam

Re: Faulty V-Tech, V-smile

I purchased the above from you on 22/10/2006 at a cost of £39-95 via credit card

However, the following defects have occurred:-

- For some time now the on and off button has been turning itself off, and now it has to be unplugged and plugged in turn it on and unplugged to turn it on

The Sale of Goods Act 1979 (as amended) requires all goods supplied to be of satisfactory quality i.e. free from defects. I am therefore requesting that you either repair or replace the goods free of charge, within a reasonable time.

I look forward to hearing from you to make suitable arrangements.

Yours sincerely,
banned#17
do i need to say any more than the above, not to good on the letter front
#18
Was that the template? Was going to suggest posting the template to help others?
1 Like #19
Sassie, John Lewis Customer Support is usually 2nd to none. I would go through them.
Phone or email them and see what they will do.
I wouldn't mention you have contacted VTech....................

Good luck
Tony :)
#20
sassie


- For some time now the on and off button has been turning itself off, and now it has to be unplugged and plugged in turn it on and unplugged to turn it on


That doesn't sound right. :?
#21
Sassie , have a read of this page. VTechs are computers ?? You may just get away with 2 years warranty anyway ??

http://www.johnlewis.com/Help/Help.aspx?HelpId=9#guarantees
banned#22
SunTzu
That doesn't sound right. :?


altered to this

- For some time now the on and off button has been turning itself off

- Now it has to be unplugged and plugged in turn it on and unplugged to turn it on
banned#23
oh year, second to none for john lewis, phoned them and basically got told they wont do a thing, it is over 12 months old and the sale of goods act meant nothing, all she kept banging on about was it was out of the 12 month warranty, what a joke

I dont suppose its even worth spending the money on a stamp, oh well thats £40 down the drain and now he has 10 games worth over £100 he cant play
banned#24
sassie
should i send by email or by post, also why send to johnlewis when its v-tech that are at fault even more so knowing this is a comoon problem by reading google


It should be sent to John Lewis. Add that less than two years is not a reasonable time.

Send it recorded to the Head of Customer Services.
#25
sassie
oh year, second to none for john lewis, phoned them and basically got told they wont do a thing, it is over 12 months old and the sale of goods act meant nothing, all she kept banging on about was it was out of the 12 month warranty, what a joke

I dont suppose its even worth spending the money on a stamp, oh well thats £40 down the drain and now he has 10 games worth over £100 he cant play


Surprised at John Lewis, things must have gone down hill.

Sassie is it this one ??

http://www.johnlewis.com/230202641/Product.aspx
banned#26
Phoning never helps, I tried that with argos and the 360, I even went in there and they called head office and said no. Only when it was put in writing, then they sent me a letter to say that I was to return is to them, I received full vouchers for it and a cheque for the postage.
#27
Prissymiss
Phoning never helps, I tried that with argos and the 360, I even went in there and they called head office and said no. Only when it was put in writing, then they sent me a letter to say that I was to return is to them, I received full vouchers for it and a cheque for the postage.


Would always agree with you but in the past JLP have been better than that, obviously not now !!
#28
Prissymiss
It should be sent to John Lewis. Add that less than two years is not a reasonable time.

Send it recorded to the Head of Customer Services.


And also send a copy to your local trading standards office (and make JL aware that you've done so).
banned#29
midlandscomics
And also send a copy to your local trading standards office (and make JL aware that you've done so).


There is a bit on their to quote the referenceof when you spoke to them. I used the same one three times:oops:
banned#30
not doing to well on this letter thing - lol

Dear Sir/Madam

Re: Faulty V-Tech, V-smile

I purchased the above from you on 22/10/2006 at a cost of £39-95 via credit card

However, the following defects have occurred:-


- For some time now the on and off button has been turning itself off

- Now it has to be unplugged and plugged in turn it on and unplugged to turn it on



The Sale of Goods Act 1979 (as amended) requires all goods supplied to be of satisfactory quality i.e. free from defects. I do not class under two years as a reasonable amount of time.

I am therefore requesting that you either repair or replace the goods free of charge, within a reasonable time.

I look forward to hearing from you to make suitable arrangements.
banned#31
Thats fine:thumbsup:
banned#32
add CC. Consumer Direct Advisor
Consumer Direct London
banned#33
Prissymiss
add CC. Consumer Direct Advisor
Consumer Direct London


sorry, add to where?
banned#34
sassie
sorry, add to where?


Add it under the Re:

BOLD CAPITALS AND UNDERLINE
banned#35
Dear Sir/Madam

Re: Faulty V-Tech, V-smile
CC. Consumer Direct Advisor
Consumer Direct London

I purchased the above from you on 22/10/2006 at a cost of £39-95 via credit card

However, the following defects have occurred:-


- For some time now the on and off button has been turning itself off

- Now it has to be unplugged and plugged in turn it on and unplugged to turn it on



The Sale of Goods Act 1979 (as amended) requires all goods supplied to be of satisfactory quality i.e. free from defects. I do not class under two years as a reasonable amount of time.

I am therefore requesting that you either repair or replace the goods free of charge, within a reasonable time.

I look forward to hearing from you to make suitable arrangements.

Yours sincerely,
banned#36
like that
banned#37
sassie
Dear Sir/Madam

Re: Faulty V-Tech, V-smile
CC. Consumer Direct Advisor, Consumer Direct London. CDL Ref: 48756

I purchased the above from you on 22/10/2006 at a cost of £39-95 via credit card

However, the following defects have occurred:-


- For some time now the on and off button has been turning itself off

- Now it has to be unplugged and plugged in turn it on and unplugged to turn it on



The Sale of Goods Act 1979 (as amended) requires all goods supplied to be of satisfactory quality i.e. free from defects. I do not class under two years as a reasonable amount of time.

I am therefore requesting that you either repair or replace the goods free of charge, within a reasonable time.

I look forward to hearing from you to make suitable arrangements.

Yours sincerely,
banned#38
you could add

CDL Ref: 375643

(make one up)

See previous post again
#39
Not to be pedantic, shouldn't it be

Now it has to be unplugged and plugged in to turn it on and unplugged to turn it off
banned#40
greg_68
Not to be pedantic, shouldn't it be

Now it has to be unplugged and plugged in to turn it on and unplugged to turn it off


You are unaware of the complexities of the V-Smile;-)

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