Are you owed up to 600 Euros compensation from British Airways? - HotUKDeals
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Are you owed up to 600 Euros compensation from British Airways?

£0.00 @ British Airways
Last weekend saw chaos at Heathrow and Gatwick airports after British Airways cancelled hundreds of flights following issues with its computer system. The cock-up saw thousands of passengers strand… Read More
writergirl74 Avatar
2w, 6d agoPosted 2 weeks, 6 days ago
Last weekend saw chaos at Heathrow and Gatwick airports after British Airways cancelled hundreds of flights following issues with its computer system.

The cock-up saw thousands of passengers stranded and holidays cancelled.

Obviously if your flight is cancelled you're always due a full refund or an alternative flight. But not many people realise they’re owed compensation too. It’s not up to BA (or any other airline) if it compensates you – it’s all laid out in EU regulation 261, providing your fight flew to or from an EU airport on an EU airline. These rules force airlines to pay up.

The amount of compensation (set in Euros) due varies depending on:
• The flight distance
• If a replacement flight was offered, how many hours early or late it arrived
• If your flight was delayed, how late it was

For the rules to kick in your flight mustn’t have been cancelled due to an “extraordinary circumstance” such as a terrorist attack or rampant volcano. Technical problems – such as those experienced by BA – are not “extraordinary”.

This is what you get if your flight is delayed:

• A flight up to up 1,500km delayed for three hours or more: €250
• A flight between 1,500km and 3,500km delayed for three hours or more: €400
• A flight over 3,500km between two EU states delayed for three hours or more: €400
• A flight over 3,500km delayed for three to four hours: €300
• A flight over 3,500km delayed for four hours or more: €600

This is what you get if your flight was cancelled within seven days of take-off and a replacement flight offered:

• A flight up to 1,500km with the replacement flight arriving more than two hours late: €250
• A flight up to 1,500km with the replacement flight departing more than one hour early: €125
• A flight between 1,500km and 3,500km with the replacement flight arriving more than three hours late: €400
• A flight between 1,500km and 3,500km with the replacement flight two to three hours late: €200
• A flight between 1,500km and 3,500km with the replacement flight departing more than one hour early: €200
• A flight over 1,500km between two EU states with the replacement flight arriving more than three hours late: €400
• A flight over 1,500km between two EU states with the replacement flight arriving two to three hours late: €200
• A flight over 1,500km between two EU states with the replacement flight departing more than one hour early: €200
• A flight over 3,500km with the replacement flight arriving more than four hours late: €600
• A flight over 3,500km with the replacement flight arriving two to four hours late: €300
• A flight over 3,500km with the replacement flight departing more than one hour early: €300

If no replacement flight was offered, the compensation levels are much more straightforward:
• A flight up to 1,500km: €250
• Flight between 1,500km and 3,500km: €400
• A flight over 1,500Km and between two EU States: €400
• A flight over 3,500km: €600

(figures from Bott & Co)

How to make a claim
Write to BA (or any other airline which cancels your flight) and request payment under Regulation 261. Make sure to specify your flight details and the amount you’re claiming for.

If they don’t pay up you can try either taking them to court or using a no-win-no-fee specialist solicitor such as Bott & Co to take on your claim.
Other Links From British Airways:
writergirl74 Avatar
2w, 6d agoPosted 2 weeks, 6 days ago
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All Comments

(5) Jump to unreadPost a comment
Comments/page:
#1
no I am not
#2
Me neither. Watch then prices go up next year when they report an operating loss due to "extraordinary circumstances"
#3
me neither
#4
Very good post, thank you. I've passed it on to a few people who were affected by it all.
#5
What happens when the flight was a connecting flight from Glasgow to Heathrow and then onwards? Do they pay out twice for each flight or just once because it was one journey?

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