Package holidays cancelled due to the Volcano. 'Which?' magazine says they should be paying out refunds, but they're saying no!! - HotUKDeals
We use cookie files to improve site functionality and personalisation. By continuing to use HUKD, you accept our cookie and privacy policy.
Get the HUKD app free at Google Play

Search Error

An error occurred when searching, please try again!

Login / Sign UpSubmit

Package holidays cancelled due to the Volcano. 'Which?' magazine says they should be paying out refunds, but they're saying no!!

50pEachwayJay Avatar
6y, 9m agoPosted 6 years, 9 months ago
We had a trip to Portugal booked through our local travel agents (atol approved) which has been cancelled due to the problems this week with the volcano.
It included flights, all-inclusive accommodation and car-hire.
Which magazine's website says their experts say we are entitled to a full refund or a re-booking for another departure (which there are none at the moment)

However the travel agents are saying they won't pay out.
Nationwide insurance are also saying they won't pay out.

This holiday has cost my in-laws thousands and we are really worried that these firms are trying their best to wriggle out of compensating us.

Anyone on here in the same 'boat' and know what to do?
Short of contacting the insurance ombudsman i dont know where we stand.

Linky to Which? http://www.which.co.uk/news/2010/04/iceland-volcano-what-are-your-rights-211663
50pEachwayJay Avatar
6y, 9m agoPosted 6 years, 9 months ago
Options

All Comments

(22) Jump to unreadPost a comment
Comments/page:
#2
Of Course your entitled to a refund... If you have not used the service and all flights are grounded... what costs are they going to incur exactly?
1 Like #3
if you havent left the uk yet you arent entitled to anything according to the guardian travel expert who has been covering this for the bbc. european law only covers you ONCE you have reached your destination-its an act of god and the insurance companies dont have to pay.

he said that most people travel with cheap insurance and it just doesnt cover you for all eventualities-Im no expert,but going by what he said then which are wrong.
#4
krazie2004
Of Course your entitled to a refund... If you have not used the service and all flights are grounded... what costs are they going to incur exactly?


the hotels are still demanding to be paid by package firms,flight crew still get their wages,its not their fault either they cant work so there are costs incurred-Im not saying its right,in fact its bloody scandalous but thats the way it seems to be.
#5
barky
if you havent left the uk yet you arent entitled to anything according to the guardian travel expert who has been covering this for the bbc. european law only covers you ONCE you have reached your destination-its an act of god and the insurance companies dont have to pay.

he said that most people travel with cheap insurance and it just doesnt cover you for all eventualities-Im no expert,but going by what he said then which are wrong.


Wow I didn't know that. Pretty cr*appy system then if that's the case. ;-)
#6
barky
if you havent left the uk yet you arent entitled to anything according to the guardian travel expert who has been covering this for the bbc. european law only covers you ONCE you have reached your destination-its an act of god and the insurance companies dont have to pay.

he said that most people travel with cheap insurance and it just doesnt cover you for all eventualities-Im no expert,but going by what he said then which are wrong.


Its the package companies that should refund us the money, NOT the insurance companies.
Im sure i've seen this is the case (apart from the Which? link i put in above).

Anyone else help please?? :?
#7
Depends if is booked as a package holiday or all the components of the holiday are booked seperately
"If you have booked a package holiday and your flight is cancelled, you have the option of either cancelling your holiday and getting a full refund, or re-booking for another departure - usually within about 28-30 days.

You shouldn’t incur any administration charges for re-booking your holiday, but if the new holiday would have cost more money than the original, you may incur some additional costs.

If you have booked the 'components' of your holiday separately, the situation is more complex. While your airline may be obliged to help you, you will probably need to rely on travel insurance or another form of cover to protect against losing money on any accommodation and activities you have organised. "

Just because you booked at a local travel agents it still may not be classed as a package holiday and they will of course do all they can to wriggle out of it.

Was everything booked with 1 tour operator? Eg Thomas cook or were you due to fly out say easyjet and stay at a hotel?
#8
Marty1981


Was everything booked with 1 tour operator? Eg Thomas cook or were you due to fly out say easyjet and stay at a hotel?


Thanks for replying.

Yes, it was a local tour operator though; Fleetway travel.
Everything was booked through them so surely this is classed as a 'package holiday'
We had no direct contact with Jet2.com or the hotel so this is why i think the tour operator is liable for a refund??
1 Like #9
You do have another course of action. Assuming you paid by credit card and not a debit card you can claim against the card company for non-fulfilment.
#10
kingy58
You do have another course of action. Assuming you paid by credit card and not a debit card you can claim against the card company for non-fulfilment.


Unfortunately it was paid via debit card.
#11
££ JASE ££;8414339
Thanks for replying.

Yes, it was a local tour operator though; Fleetway travel.
Everything was booked through them so surely this is classed as a 'package holiday'
We had no direct with Jet2.com or the hotel so this is why i think the tour operator is liable for a refund??


its a "package" holiday,if its a complete "off the shelf" package from a brochure like thomson etc-booking it through a high street travel agent doesnt make it a package holiday Im afraid,and it fact,if you are flying with jet 2,then it probably isnt. first time we went to disney through a travel agent we thought it was a package deal but it wasnt-the girl in the shop had just called disney,booked the hotel and then put us on a flybe flight to paris.
#12
I've booked a package holiday through expedia and when the details were sent through it was from fleetway travel using jet2 flights
#13
bluedave
I've booked a package holiday through expedia and when the details were sent through it was from fleetway travel using jet2 flights


When are you due to leave?
#14
Id get in my car and drive to the hotel!
1 Like #15
££ JASE ££;8414339
Thanks for replying.

Yes, it was a local tour operator though; Fleetway travel.
Everything was booked through them so surely this is classed as a 'package holiday'
We had no direct contact with Jet2.com or the hotel so this is why i think the tour operator is liable for a refund??

It may not be legally classed as a package holiday as they will have booked all the elements seperate, best bet is to put everything in writing to them giving your case (thought you should definitely get your money back for the flights if it did not operate, the hotel and car would be classed as non arrival and may be worth trying travel insurance again in writing) and if you have no luck then maybe try contacting Atol and they will give you much clearer advice than people here

Good luck
#16
££ JASE ££;8414721
When are you due to leave?


not until 27th May - to menorca
#17
Marty1981
It may not be legally classed as a package holiday as they will have booked all the elements seperate, best bet is to put everything in writing to them giving your case (thought you should definitely get your money back for the flights if it did not operate, the hotel and car would be classed as non arrival and may be worth trying travel insurance again in writing) and if you have no luck then maybe try contacting Atol and they will give you much clearer advice than people here

Good luck


Thanks for taking the time mate. rep added for everyone who has helped :thumbsup:
#18
££ JASE ££;8414849
Thanks for taking the time mate. rep added for everyone who has helped :thumbsup:


Also just want to add looking on the fleetway website it says

"Due to a cloud of volcanic ash forcing continued closure of UK airspace, all flights are currently grounded in and out of the UK. For the latest update on the situation please check with your airline or the NATS websites [url]www.nats.co.uk[/url]. If your flight has been cancelled please refrain from calling our customer support number. You will be contacted by us within 24hrs to re-arrange your holiday. We thank you for your co-operation and your patience."

so just bear with it
#19
I missed my holiday to Sharm El Seikh. Supposed to fly tomorrow. Flight cancelled. Broadway Travel state on website that we will be refunded for flights, but will be subject to cancellation charges re hotel, even if we re-book. Won't speak to us on phone, told to email. Now waiting 48 hours for reply to said email. As I paid by credit card, I think this might be my best way to proceed. Does anyone have any experience of claiming from credit cards??
#20
We have also booked a package holiday with Fleetway travel and also spinning us the old flannel about no refund due to an act of god.

Their exact words

"Due to the unprecedented circumstances which are considered to be an "act of god" or "natural disaster", we will be offering all our customers refunds in the form of a full credit towards another holiday"

Fantastic if we were able to rebook but as it was for just the wife and I and kids were being looked after identifying new dates is prooving quite hard. This is annoying as the way i read the T&C a refund is applicable if a rebooking is not possible.
#21
Well, I have good news......have managed to book for next Wed (a week later than original booking) at an extra cost of £60 for 2 of us. I feel we got off lightly, it could have been more. Hope others are as lucky
#22
££ JASE ££;8414386
Unfortunately it was paid via debit card.


You can still do the same if you have a VISA Debit Card.

Post a Comment

You don't need an account to leave a comment. Just enter your email address. We'll keep it private.

...OR log in with your social account

...OR comment using your social account

Thanks for your comment! Keep it up!
We just need to have a quick look and it will be live soon.
The community is happy to hear your opinion! Keep contributing!