We had a trip to Portugal booked through our local travel agents (atol approved) which has been cancelled due to the problems this week with the volcano.
It included flights, all-inclusive accommodation and car-hire.
Which magazine's website says their experts say we are entitled to a full refund or a re-booking for another departure (which there are none at the moment)
However the travel agents are saying they won't pay out.
Nationwide insurance are also saying they won't pay out.
This holiday has cost my in-laws thousands and we are really worried that these firms are trying their best to wriggle out of compensating us.
Anyone on here in the same 'boat' and know what to do?
Short of contacting the insurance ombudsman i dont know where we stand.
Linky to Which? http://www.which.co.uk/news/2010/04/iceland-volcano-what-are-your-rights-211663