I bought a Panasonic microwave from John Lewis in December 2007. It was one that was featured on hotukdeals. Last week it packed up and our local elecrical shop looked at it and said the inverter had gone and that it was beyond economical repair. As it was only a couple of months outside of it's warrantee I thought I'd give John Lewis a ring. They couldn't help but suggested I ring Panasonic. I explained the situation and with no quibble at all they offered to repair it for me. They gave me 3 registered dealers to take it to. When I said that none of them were particularly close to me they said they would arrange to get it picked up from me. it is being collected today. You can't get better service than that. Hope this might save someone some money.
Panasonic customer service number is 0844 844 3852