Panasonic Viera problems - HotUKDeals
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Panasonic Viera problems

lil_tiger Avatar
6y, 9m agoPosted 6 years, 9 months ago
The TV keeps changing its own channel!!!! SO ANNOYING!!!

Regardless of what is on it will change to ITV and every so often restart itself.

Have taken the batteries out of the remote and it still does it, so its not the remote.....funny thing is my grandparents tv (same model) is doing the same....

So wondered if anyone elses is doing it, or if anyone knows how to sort it :( it has been happening about a week now....and it really is so infuriating!
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lil_tiger Avatar
6y, 9m agoPosted 6 years, 9 months ago
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1 Like #1
Could it be in 'demo' mode?
I had a similar problem when I bought an ex-demo TV.
If thats it you need to go into the service menu & change it.
#2
g1bbuk
Could it be in 'demo' mode?
I had a similar problem when I bought an ex-demo TV.
If thats it you need to go into the service menu & change it.


good idea but no, we've had it almost 2 years now....so pretty sure its not that :)
1 Like #3
Same problem here. I have sky hd and it switches off sky and goes to digital, sometimes blanks out. I've emailed Panasonic about it.
#4
thedish
Same problem here. I have sky hd and it switches off sky and goes to digital, sometimes blanks out. I've emailed Panasonic about it.


Ohhh when I said regardless of what Im watching I mean via virgin media (on av) so yes it does seem to be the same problem...

thats interesting....could you tell me what they reply (if anything) I guess at least its not just my tv (was thinking that until we realised my grans was the same)

wonder what it could be.....ours seems to do it in phases....generally when there is something on that I want to watch :whistling:
#5
lil_tiger
Ohhh when I said regardless of what Im watching I mean via virgin media (on av) so yes it does seem to be the same problem...

thats interesting....could you tell me what they reply (if anything) I guess at least its not just my tv (was thinking that until we realised my grans was the same)

wonder what it could be.....ours seems to do it in phases....generally when there is something on that I want to watch :whistling:


I emailed them last night but had no reply yet but I'll get in touch when they do. I had similar problems before and it wouldn't switch on. It was "repaired" by John Lewis who said they only did a software upgrade on it. It might be worth trying that from the main menu, it didn't help me though!

http://www.panasonic.co.uk/html/en_GB/Support/Contact+us/E-Mail/544169/index.html#anker_220263 for the contact form
1 Like #6
My Dad is been having the same trouble! It started going from Sky to Digital and changing channels! :w00t:
#7
livingthelife07
My Dad is been having the same trouble! It started going from Sky to Digital and changing channels! :w00t:


I have it linked through an hdmi cable. I have swapped from hdmi1 to hdmi2 to see if it solves the problem.
#8
thedish
I emailed them last night but had no reply yet but I'll get in touch when they do. I had similar problems before and it wouldn't switch on. It was "repaired" by John Lewis who said they only did a software upgrade on it. It might be worth trying that from the main menu, it didn't help me though!


Im going to email them now.....we didnt get ours from JL though, we got ours from argos.

We also have the red light problem and we never got it fixed.....I googled how to fix it and did the auto download thing but that didnt seem to fix it lol so we just kinda put up with it

changing the channel is just taking it too far though......:x
#9
livingthelife07
My Dad is been having the same trouble! It started going from Sky to Digital and changing channels! :w00t:

thanks for letting us know....certainly seeming like Panny doing something wrong!!!!
thedish
I have it linked through an hdmi cable. I have swapped from hdmi1 to hdmi2 to see if it solves the problem.

well I thought changing it to AV2 helped (VM overrides TV on AV1, but seems constant on AV2) as it seemed to before but now it is changing regardless lol
#10
lil_tiger
Im going to email them now.....we didnt get ours from JL though, we got ours from argos.

We also have the red light problem and we never got it fixed.....I googled how to fix it and did the auto download thing but that didnt seem to fix it lol so we just kinda put up with it

changing the channel is just taking it too far though......:x


I quoted the Sale of Goods Act on my email. I didn't get it from JL I got it off the net, JL were the official repairers in my area.
#11
thedish
I quoted the Sale of Goods Act on my email. I didn't get it from JL I got it off the net, JL were the official repairers in my area.


yup I have a degree in law so know the stuff....but I have found out if I quote out the law, and say what im entitled to and why, there is 0 chance of me getting it (Ebuyer springs to mind :x) so gone for the "mine, and 2 friends TV's have broke....any ideas whats wrong with them?" approach :whistling:
#12
Funny coz from a week ago mine keeps showing the channel overlay at random times. Taken the batteries out of the remote, cleaned the tv from dust... and today it seemed to stop doing it. Mine was a 26" from JL about 2 years ago.

But how do they all start playing up at once. Dodgy firmware upgrade put out by Panny ? Wierd !!
#13
I have this reply for anyone who is interested:
ISSUE RESOLUTION: Dear XXXXX,

Thank you for your e-mail enquiry.

In response, this appears to be a transmission conflict and a re-set to shipping condition can solve this problem. To re-set the television:

• Press MENU on your remote control
• Select SETUP and press OK
• Select SHIPPING CONDITION and press OK
• Choose to confirm that you wish to carry out this procedure and press OK


We trust that the above information will be of assistance to you. However, of course, if you should have any further queries, please do not hesitate to contact us on 0844 844 3852 or email us using the following email address:

[email protected]">[email protected]

Kind Regards,

Chris Swatridge
Dealer Support / Correspondence Team
Panasonic UK Ltd
PUK (Registered Number 01069148 England) Registered Office: Panasonic UK Ltd, Willoughby Road, Bracknell, Berkshire RG12 8FP
#14
Did it work ??

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