Used this courier several times for uk items and found them very reliable. Used them back in june to send item to canada, measured the box carefully etc as I knew they would charge extra if it wasn't accurate. Today i have received an email from parcel 2 go stating
We have been informed that the parcel(s) below have been scanned and the weight
and/or dimensions you declared were incorrect and a resultant charge has been
P2G3746721 – parcel(s) to CANADA sent on 16/06/2010
You declared 48 * 18 * 17 (cm equivalent) and 2.8 kg = volumetric weight of 2.94
The courier scanned this as 49 * 38 * 18 (cm equivalent) and 3.5 kg = volumetric
weight of 6.7 kg.
Therefore on this parcel an underpayment of £15.05 is now due.
Haven't replied to them and as expected after such a long time the buyer no longer has the box so I can't prove the size, any suggestions anyone?