parcel2go customer service - awful - HotUKDeals
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parcel2go customer service - awful

£0.00 @ Parcel2Go
WARNING - DO NOT USE THIS COMPANY. I sent a TV back to Amazon and it has been lost by TNT (How do you lose a 40" TV?) Parcel2Go have said that I will not get the value of the TV back £399 because I di… Read More
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5d, 8h agoPosted 5 days, 8 hours ago
WARNING - DO NOT USE THIS COMPANY. I sent a TV back to Amazon and it has been lost by TNT (How do you lose a 40" TV?) Parcel2Go have said that I will not get the value of the TV back £399 because I did not pay for extra compensation. OK, but then they say no amount of cover will cover a TV as it is a prohibited item. So why did they accept it in the first place? So, now I am faced with just £20 compensation [plus shipping cost of £20.34, Total £40.34. Their Customer Service is a disgrace and their T7Cs are just so ambiguous - deliberately so in order for them to avoid having to pay out a fair compensation. DO NOT USE THIS COMPANY
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498B Avatar
5d, 8h agoPosted 5 days, 8 hours ago
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9 Likes #1
Not sure why admins of this site allow people to register as a member of HUKD just to quote an example of alleged major consumer malady. It doesn't add to the site's interest and it doesn't generate any income. It just fills the site with often self-inflicted dull gripes, hit happens when people don't read t&c.
1 Like #2
You should always purchase a tracked signed for service for returns and include compensation up to the value of the items. Amazon will pay return costs providing they are reasonable (when the return is due to their error or a faulty items). This, as you have found, is to protect you in case the items is lost of damaged by the courier. Note that the case is slightly different if Amazon initiate the return and stipulate a courier. In this instance, they are the customer and it is their responsibility to chase the courier for a claim if something goes wrong. As for Parcel2go, they are simply a broker for courier companies and your complaint should really be with TNT. As AndyRoyd has mentioned, always read the T&Cs and exclusions before selecting a courier.
#3
I have used Parcel2go before and their list of items which exclude compensation does have TVs and computer monitors listed. In fact 9 out of 10 courier companies will refuse to provide compensation when carrying TVs. I think UKmail does though.
#4
It tells you to read for prohibited items https://www.parcel2go.com/prohibited-items. It is the same for Parcelforce, although they will accept a TV there is no compensation if anything happens to it.
#5
If you want even worse terms try Parcelmonkey, pay for next day- no compensation at all if not delivered next day!
3 Likes #6
So you didn't get extra comp on a very expensive item and you didn't read the website or the T&C's , but the company is to blame somehow.
#7
nyctaxi
You should always purchase a tracked signed for service for returns and include compensation up to the value of the items. Amazon will pay return costs providing they are reasonable (when the return is due to their error or a faulty items). This, as you have found, is to protect you in case the items is lost of damaged by the courier. Note that the case is slightly different if Amazon initiate the return and stipulate a courier. In this instance, they are the customer and it is their responsibility to chase the courier for a claim if something goes wrong. As for Parcel2go, they are simply a broker for courier companies and your complaint should really be with TNT. As AndyRoyd has mentioned, always read the T&Cs and exclusions before selecting a courier.

Amazon's own returns labels don't include compensation. They are only tracked.
#8
developers
If you want even worse terms try Parcelmonkey, pay for next day- no compensation at all if not delivered next day!
And today amazon told me to return my item with parcel2go or parcelmonkey and pay the cost then upload a receipt i told them where to get off and made then pick the stupid broken item up via DPD !
#9
I wonder if the item ever got to TNT? Maybe someone saw it was a TV knowing it wouldn't be covered and had away with it? I'm the same as you, you can't lose a 40" TV!
#10
Correct me if I'm wrong - but Parcel2Go are just an agency (effectively ) who just take a cut and it goes via Hermes , DPD etc - whoever they have the deals with ,never seen a Parcel2go van ?
#11
moneysavingkitten
nyctaxi
You should always purchase a tracked signed for service for returns and include compensation up to the value of the items. Amazon will pay return costs providing they are reasonable (when the return is due to their error or a faulty items). This, as you have found, is to protect you in case the items is lost of damaged by the courier. Note that the case is slightly different if Amazon initiate the return and stipulate a courier. In this instance, they are the customer and it is their responsibility to chase the courier for a claim if something goes wrong. As for Parcel2go, they are simply a broker for courier companies and your complaint should really be with TNT. As AndyRoyd has mentioned, always read the T&Cs and exclusions before selecting a courier.
Amazon's own returns labels don't include compensation. They are only tracked.
That's correct but it's then their responsibility rather than the customer if anything goes wrong.
#12
CCC007
I wonder if the item ever got to TNT? Maybe someone saw it was a TV knowing it wouldn't be covered and had away with it? I'm the same as you, you can't lose a 40" TV!
TNT would have picked it up parcel2go are just agents with no physical warehouse as such. The buyer chooses the courier via parcel2go website and its gets picked up by them.

Edited By: waterloo on May 17, 2017 21:27
#13
Ok! will not use this company
#14
Go direct, I always use UPS for anything bulky and large as they are now becoming the cheapest in the UK and are very reasonable for compensation. How ever not many couriers insure a TV coming from a customer as they are so many doubts on packaging.
#15
If paid for compensation the item would have been covered for loss but not damage, I use p2g alot and have saved alot of money but I am very careful when sending with them
#16
Take them to small claims?
1 Like #17
sedderz
Take them to small claims?

...and get laughed at by the professionals.

You should have got amazon to return it. I changed my mind on a massive roof box and paid £3 to return it.

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