My story is too long to write with these guys but i can say there customer service is shocking.
They lost my parcel mixed up my reference numbers, assigned 2 to one order, lost 1 of my parcels,
they managed to cancel the wrong reference numbers, then declined to refund several times before they finally issued a credit. then took 7 working days to process a paypal refund.
My parcel is still lost they dont want to help. Despite over 10 attempts on livesupport to get someone to call me they all failed. Everytime they stated a manager would call you to resolve nobody did, as no one cares!
some of the reps even cut me off chat, and i didnt swear or abuse them once!
such a shocking company!! They stated they had started recovery checks with DHL to find my parcel, i spoke with DHL and they havent even called them regarding it...
There is so much more to add but id be here all day.
I googled issues with this company and the majority i found were all negative.