Getting really annoyed with them now, sent a parcel about 2 months ago now, it didn't turn up, according to their tracking it just didn't get delivered. So I chased them up and they agreed that it was lost and the tracking changed to lost. So I put in a claim for the value of the item and they said I'd have my money within 30 days. I then refunded the buyer as he hadn't received anything and if he'd put in a dispute he'd have got his money back anyway.
Chased Parcelforce up on my cheque a few weeks later only to be told they hadn't even typed it on to the computer yet, takes about 3 weeks to do that apparently! Told that as soon as that's done they can get my cheque to me.
Chased them again to be told they'd got the details on the system now but they'd need to do a driver interview before they could send me the money.
Chased them again as they'd done that and still no cheque, then the excuse was that they've got to write to the buyer and see if he's received it, even though they're the ones who told me that it's lost!
So the buyer told them he didn't receive it, so I chased up to see where my cheque was, this time the excuse is that the depot have to authorize the refund which could take another few days!
Getting totally beyond a joke, they have stopped replying to my e-mails now, they promise replies within 2 days but it's been over 2 weeks now and no reply to about 5 e-mails.
Phoned them to see where my reply was and they just hung up on me, phoned back to speak to the manager and they spoke to the person who hung up on me and they said that they thought that I hung up. I asked why they didn't check to see if I was there before hanging up. They obviously had no idea as they hung up on me as they didn't want to deal with the query, not because they thought I wasn't there.
They've promised a reply by the end of today to tell me when my cheque is going to arrive but I doubt they'll bother. They even blamed it on me for refunding the buyer, what was I supposed to do, hold on to his money for 2 months while they mess about?