First time using Parcelforce.
I sold a large item on Ebay over the weekend and booked a collection from Parcelforce for today. They were meant to collect the item between 09:00-12.00 as stated in my Email and on my receipt but nobody turned up.
I rang the number from the main Parcelforce website and spoke to a lady who told me that Parcelforce don`t even collect in the morning? Hmm ok.........? she went on to take my mobile number and informed me she would contact my local depot who would in turn contact me to update me on the situation. So I waited... and guess what, nothing! not a sausage.
Getting frustrated now I contacted my local depot myself. After finally getting through I explained the situation to them. When asked for my name the lady immediately recognized me and assured me that my item will be collected today. She went on to explain that their booking system throws up some random times which I should ignore as the drivers can never make those times! So why bother giving those times?? Argh!
It`s now 2pm and i`m pretty doubtful but still hopeful. Lets see?
What do you think?