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Parcelmonkey contact number?

t0mm Avatar
5y, 4m agoPosted 5 years, 4 months ago
Does anyone know any contact number for parcel monkey?
Other Links From Parcelmonkey:
t0mm Avatar
5y, 4m agoPosted 5 years, 4 months ago

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Update: If you’re looking for the Parcel Monkey Telephone Number, then please bare with us as we’re in the middle of an important update to the site’s systems. After which then we’ll be able to offer a more effective communication option. In the meantime, please note that all telephone numbers are down as we’re working hard to find a solution.

doesnt look like it. poor show
Yeah.. its pretty rubbish thought someone might have something! thanks anyway.
pay peanuts.......
Try this 01794 341 295

Edited By: bigwheels on Feb 08, 2011 10:00
1 Like #5
Try this

pay peanuts.......
Because £20 was peanuts for a service elseware @ £8.. I used them because i'd had good experiences before. but thanks for your input.

Edited By: t0mm on Feb 08, 2011 10:21
At Parcel Monkey we do our best keep our prices the lowest in the UK. This means we need to save money where we can to pass on the savings. For this reason we do not have a telephone call centre - you cannot call us directly. Although we do have an FAQ section that should answer virtually every question you may have.

Telephone Support
In some cases, your enquiry would be best handled by speaking to the carrier directly (for rebooking missed collections or checking tracking status). All you need to do is click the green telephone icon next to your orders when you've logged in.

Parcel Monkey Support Centre
You can contact Parcel Monkey using our online support system. We have a dedicated team of customer service agents ready to answer any queries and take care of any problems. Simply submit a support ticket.

Best you can do is to e-mail them.
Parcel Monkey - utterly useless, incompetent, pathetic. Made a complete mess of a parcel I sent to France: it was returned to the sender's address. They couldn't even distinguish between "sender" and "addressee"! No refund. Parcel arrived 10 days late. Tracking-system a farce. They deliberately have no telephone number or e-mail and pretend this is due to a website overhaul - a complete lie to make it impossible for you to contact them. This so-called company should be fined and forced to stop trading. A bunch of cowboys.
Yes there tracking system is crap there telling you parcel is at desination when infact its not even at sorting depot ,dont think I will be useing them again
they are imcompotent and idiotic company DO NOT USE!!! this number sometimes works 02030516748
I have just received this from them, they made no attempt to collect both days, they say that they have, i even have emails stating that, stay away from them they are a nightmare

Please be advised that we received an advice from City Link that there were attempts of collection for all of these parcels however the goods were not ready to be collected . As there was an attempt to collect, there will be a £5+vat surcharge. We can refund the amount for each parcel as shown below:

PM_1112002_1599139- £4.18
PM_1112002_1599144- £2.99
PM_1112002_1599146- £4.18
PM_1114426_1602631- £4.18

Should you want to proceed with the cancellation and refund , kindly confirm.

Best regards,

Thursday 15th November 2012 at 16:55
I just received a photocopier the other day, they dropped it and it smashed the glass.
Photocopiers are restricted items but only for international deliveries.
I purchased additional insurance just incase
Now they are saying they wont pay my claim because item comes under "Glass/Any Item With Glass Components".
I have told them they have moved the goalpost because of the claim - photocopiers are allowed.
They have offered to refund me the insurance premium only.

I am now taking them to the small claims court. I Will NEVER use them again.

They still don't have a telephone number after more than 2 years - this should tell you all you need to know.

Edited By: esclad on Apr 12, 2013 17:06
Never again
Monkey company RUN by monkeys
Not even the courier companies they use like them
STAY WELL AWAY or be disappointed
TOTAL NIGHTMARE!!! City link damaged my parcel,told me to phone parcel monkey....whats the number then??? person at city link..."oh I can't find one but you will have to phone them" Parcel monkey and city link >.< DISGUSTING!!!
seems like they are operating with 1 member of staff ' Irianne ' and because of this they are incomprehensibly useless. she takes 2 days to respond to tickets replying that its passed the deadline to rebook do i want the next day , you reply straight away 'yes' the two days later she replies its too late do iwant the next day !!!!!! FOUR times she did this !!!! im starting to think she is a little monkey sat there in some cage (obviously without a phone) taking the p*$£ !

Parcel Monkey support / customer help........ doesn't exist. I just booked a consignment to go to Norway, but after paying I am unable to complete the customs invoice form due to information they request doesn't physically exist.... I know need to cancel the parcel collection and get a refund.... looks like my £50.00 has gone down the drain.
Anyone know what their contact telephone number is ??
They delivered a parcel with signature that they had not even collected pretty impressive NOT Idiots
DO NOT TOUCH THIS COMPANY. I have waited in for three days running to get my parcel collected by a courier. The only way to contact PM is via support ticket or post, No phone - says it all. My Christmas gifts will not be delivered in time now and there will be some disappointed children at the other end.

What I found is that when I opened the support ticket, I was answered in the middle of the night and a new consignment number given. The unfortunate thing is that the new consignment is lodged too late for the courier to collect next day, so you end up waiting another day again.
I paid for 24 hour delivery which was meant to be picked up on Wed and delivered on Thurs. Its now Friday, I have three different courier consignment numbers and my parcel has still not been collected !!!!

Why oh why didn't I just pay the extra and drop it off at the post office, or pay less and drop it off at My local MyHermes parcel shop. At least I wouldn't have spent three days pulling my hair out aimlessly waiting for the collection and being given the runaround by the courier and Parcel Monkey

The strange this is, I used PM twice, earlier this year without a problem...is it just because its getting close to Christmas.
Can this company be sued for the Utterly useless service? if yes, how?

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