Arrrgh, this is so frustrating >:( I received a notice a few weeks ago from Wiltshire council saying I had to pay £50 for parking my silver Mercedes in Sailsbury in an area without a permit, which was annoying enough as I drive a black VW and have never been to Sailsbury! I phoned them up that day and told them they had the registration wrong (they included a pic of the silver Merc with the plate V506, mine is V505) I said who ever was responsible for noting down the reg number had misread it, so they apologised and said they would sort it all out.
This morning I receive a letter saying I now owe £75 and if I don't pay they will take me to court. Phone up again and finally get through on the 4th attempt, explain the situation AGAIN and she said she doesn't know what to do (helpful) they said they have no record of me phoning, what was I meant to record the conversation and post it to them or something? she went off and came back, said the woman I spoke to last time (okay, so now they DO have a record of me phoning?) was in a meeting and could she phone back later. It's the way she kept saying because it had gone through to the 2nd stage she didn't know if there was anything they could do about it which gets me.