Pay pal claims - it is a joke!!!! - HotUKDeals
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Pay pal claims - it is a joke!!!!

*scooby* Avatar
8y, 9m agoPosted 8 years, 9 months ago
I purchased a gamecube from ebay and when it arrived it looked like the seller had played football with it. The seller admitted that faults had not been listed but i should of seen from the photo. I raised a pay pal claim, this is their response;

We have determined that you may be eligible for a refund on this PayPaltransaction. To qualify for a refund, please return the item received tothe seller in the same condition in which it was received. (You areresponsible for postage and packing costs for the returned merchandise.)The amount you will be eligible to receive is determined by the terms ofour buyer protection policies, and we may be unable to make a full recoveryof your payment from the seller. Please review the buyer protectionpolicies in our User Agreement before returning the item to the seller.

So i am supposed to throw good money after bad with no guarantee of a refund. Is this a joke. I will be planning a short break to shove the above mentioned gamecube up this sellers a***.

PLEASE HELP!!!
*scooby* Avatar
8y, 9m agoPosted 8 years, 9 months ago
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#1
There are no guarantees in life.

You should've done a bit of research on their "Protection policy" before purchase.
#2
I must say, if that email is a joke, I don't get it.
#3
vinylandtrinkets
you have to send it back via trackable means i.e recorded delivery, you will also need to provide the tracking number to paypal. fingers crossed you get your money back. If you paid via a credit card you might be able to do a chargeback... this i know nothing about sorry but someone on here will be able to help


I really don't think that is worth the chance of wasting yet more money with no guarantees.
#4
i been through this with paypal, sorry but it took me about 3.5 months to get my money back, you have to return the item recorded delivery provide tracking number to paypal then seller contacts paypal when they have recieved the item then paypal look at yours and sellers responses to their questions (why you want refund etc etc) they dont need to see the item and they decide on your response whether or not you qualify for refund, you also donot get your postage charges back, only advice i can give you is make your response answers to paypal count give tem every last detail, system stinks really..but good luck and fight your case well , has the seller done this before ?? have they recieved neg feedback from others its worth looking into this is reason i got my money back good luck
#5
Paypal is a joke full stop.

I sent out an item to someone, the item was in perfect condition when I sent it, the buyer is now claiming that there are burn marks on it, which there were not. I offerd to refund the money all 3.01 of it if she returned the item to me, and then she wanted me to refund the postage costs as well.

How is it fair that the seller looses the money, and then has to pay for the postage to get it back?
#6
An item i bought was smashed in the post, i put in a claim, the seller offered me a fraction of the price and i refused. i got a full refund but i lost the money on mailing it back to the seller. it has put me off buying anything on ebay. :x
keep going until you get your money back and have the item sent by recorded delivery with a tracking number that you can give to paypal.
#7
So you could basically sell a ps3 and then post a ps2 and there is nothing anybody could do about it. I just think it wrong that the innocent party loses out, is honesty the best policy because it doesn't seem to do much good.
#8
Yep, Paypal obviously make it hard to claim money back to reduce their pay outs. Did you hear that eBay are going to soon require the use of Paypal (for sellers). They already do in some categories. There is quite a fuss going on in various communities about this because lots of people don't much like Paypal. My advice would be to complain again to the seller and demand a refund (even a partial refund) from them. Be polite, but explain that the item was not as described and that faults should have been mentioned in the text, otherwise it is reasonable for a buyer to assume the item is in good condition.
#9
vinylandtrinkets
Paypal have this in thier terms and conditions , if you want a refund then you have to prove to them that you are honest i guess.
Ive had to do this with a claim a few months back and it was for a large amount of money and yes its a chance you have to take if you want a refund, i know this is going to sound harsh, but if you dont like paypals terms and condition why use them?


But do you read the terms and conditions of every company that you have dealings with, i am wrinkling just thinking about it.
#10
I'm not flogging anything on ebay again, waaaaay to much hassle.

was going to set up an ebay shop selling things I make, but not now, just going to set up a website, and do it the hard way
#11
thesaint
There are no guarantees in life.

You should've done a bit of research on their "Protection policy" before purchase.


i can guarantee you will eventualy die(with or with out a game cube enama):whistling:
#12
If the damage to the gamecube was clearly visable in the picture then the seller is quite within his rights to refuse a refund IMO (which i'm assuming he did. However there is a strong chance that paypal will get your money back for you, minus postage.

If people are knowingly selling ****** stuff then it sucks that you loose money on postage returning it. But if something is damaged in the post then it's hardly the sellers fault?

If I sent a vase and it was damaged in delivery why, as a seller, should I loose out on postasge both ways? Meaning I've spent probably £5 and got nowwhere.

Another thing to remember is if you are being over charged for postage (I mean grossly overcharged, not the usual mark up) then you should fight to get that back as well. I was charged £10 postage on a counterfit item that cost £1.30 to post. I got a full refund including postage (only one way as paypal wanted the item destroyed).
#13
Paypal are actually known for refunding people too easily, which is why some sellers avoid it.

try [url]www.paypalsucks.com[/url] for more info
#14
vinylandtrinkets
you have to send it back via trackable means i.e recorded delivery, you will also need to provide the tracking number to paypal. fingers crossed you get your money back. If you paid via a credit card you might be able to do a chargeback... this i know nothing about sorry but someone on here will be able to help


as far as i know paypal does not accept recorded delivery as proof of delivery, only special delivery.
#15
Well i sell iron on tshirt transfers on ebay and have sold hundreds without one single complaint about them, then last week i had a new ebayer who joined ebay in february email me to complain that my instructions were wrong and she ruined a top but she did this in a very rude, badly spelt and obnoxious way, if she hadn't have been like that i would have probably given her a refund as a gesture of goodwill. I replied politely that the instructions were the same as i got with the transfers and hundreds of other people had managed to apply them with no problems therefore she obviously hadn't read the instructions properly. Then yesterday i got an email off paypal saying that she had applied to her bank for a charge back and that paypal were holding the money until they investgate! I think she's a chancer trying to get something for nothing as she had left 3 negative feedbacks at the same time & told paypal that when i sent the information about posting, etc. Hopefully paypal will see what she's doing as she hasn't even raised a paypal dispute!!
#16
vinylandtrinkets
as long as it has a trackable number its fine. depends on the price of the item i guess. Ive sent stuff back to sellers and supplied a recorded delivery number with no problem


i've heard that only special delivery counts as proof of delivery, but maybe that's only for sellers (after all paypal is set up so as to maximise the profit ebay gets from sellers)
#17
Kitten13
Paypal is a joke full stop.

I sent out an item to someone, the item was in perfect condition when I sent it, the buyer is now claiming that there are burn marks on it, which there were not. I offerd to refund the money all 3.01 of it if she returned the item to me, and then she wanted me to refund the postage costs as well.

How is it fair that the seller looses the money, and then has to pay for the postage to get it back?


Whats this got to do with PayPal ?
#18
Gamestation have second user gamecubes with 1 controller and 2 games for £25, that being the case, it's probably not worth the hassle to return the thing. if you can charge back with your credit card then do cos it really pi**es paypal off. Also just threaten the seller with negative feedback etc. see if you can get him to agree to a partial refund.
banned#19
schaf;1869303
i've heard that only special delivery counts as proof of delivery, but maybe that's only for sellers (after all paypal is set up so as to maximise the profit ebay gets from sellers)

you have heard wrong. recorded delivery is fine.

mind you, paypal still sucks big time and I would never now use ebay for high value items.

Especially as ebay allows unverified paypal buyers to purchase your items yet paypal refuses to offer seller protection if the buyer claims against you. Its a real cowboy country these days in ebayland.

The classic item I have seen on ebay was sold for about £200 a few years back and buyer didnt have a leg to stand on.

The ebay title was "XBOX 360 BOX" and item description just showed a pciture of the box.

Guess what the buyer received :)
banned#20
cheerleader;1869137
Well i sell iron on tshirt transfers on ebay and have sold hundreds without one single complaint about them, then last week i had a new ebayer who joined ebay in february email me to complain that my instructions were wrong and she ruined a top but she did this in a very rude, badly spelt and obnoxious way, if she hadn't have been like that i would have probably given her a refund as a gesture of goodwill. I replied politely that the instructions were the same as i got with the transfers and hundreds of other people had managed to apply them with no problems therefore she obviously hadn't read the instructions properly. Then yesterday i got an email off paypal saying that she had applied to her bank for a charge back and that paypal were holding the money until they investgate! I think she's a chancer trying to get something for nothing as she had left 3 negative feedbacks at the same time & told paypal that when i sent the information about posting, etc. Hopefully paypal will see what she's doing as she hasn't even raised a paypal dispute!!

if you didnt post the shirts via recorded delivery, then the buyer will get awarded the money.
#21
bruffterman
Gamestation have second user gamecubes with 1 controller and 2 games for £25, that being the case, it's probably not worth the hassle to return the thing. if you can charge back with your credit card then do cos it really pi**es paypal off. Also just threaten the seller with negative feedback etc. see if you can get him to agree to a partial refund.


That is where Nat West bank are brilliant because they will not do a chargeback because in my T&C i am not allowed to use my credit card online (something like that).
#22
csiman
if you didnt post the shirts via recorded delivery, then the buyer will get awarded the money.


Why? She has already sent me messages through ebay saying that she got the transfer? Also i always get proof of posting.....
#23
Ebay and Paypal are games, its unfortunate however that not many people know how to play those games (as shown in many posts in this thread)

If you read everything, understand how it all works and follow everything to the letter, then Ebay and Paypal work pretty well together, in my experiences.
#24
csiman
if you didnt post the shirts via recorded delivery, then the buyer will get awarded the money.


even with recorded delivery the buyer is likely to get the money as, as far as i know, paypal accepts only trackable services which means only special delivery but not recorded del.
#25
I am going to email the seller and advise them that if i don't get a refund i will make a point of contacting anybody that bids on their auctions to warm what cr*p they are selling.
#26
even with recorded delivery the buyer is likely to get the money as, as far as i know, paypal accepts only trackable services which means only special delivery but not recorded del.


And this is my point! People just don't understand the way Paypal works and invariably get the hump when they get caught up in the T's & C's.

Paypal DO accept recorded delivery as proof of postage in a claim. I know because I used it to make a successful claim a few weeks ago on an Ebay item that was not as described, and which I sent back via recorded delivery.
#27
vinylandtrinkets
be careful with that one, cos they could report you and get you banned from ebay, or worse still contact the police for harrassment:oops:

if they dont give you a refund just leave them negitive feedback ( most sellers hate this if they have 100%)
you can also report them to ebay for item not as discribed ( in the early days they used to action this) not sure if they still do.
Or on the ebay forums you could ask a question like " another scammer" explain what happened and post the item number. You'd be surprise at how many people read them.

The problem is they don't have 100% positive feedback but i do so the minute i leave neg feedback i will get it back. I don't think you could get done for harrassment as it is the truth and i am pretty much done with ebay/pal pay so i don't really give a fig lol
#28
Kitten13
Paypal is a joke full stop.

I sent out an item to someone, the item was in perfect condition when I sent it, the buyer is now claiming that there are burn marks on it, which there were not. I offerd to refund the money all 3.01 of it if she returned the item to me, and then she wanted me to refund the postage costs as well.

How is it fair that the seller looses the money, and then has to pay for the postage to get it back?


How desperate are they for £3.01 ?
#29
I feel your pain. I bought a gamecube from ebay, the seller only sent the gamecube alone with nothing else plus it smelt disgusting. Seller didnt even state on the listing it was the console only, sneaky sneaky.
#30
from what I understand paypal can only get money back from sellers accounts, if paypal can't access their account, you the buyer wil be charged a processing fee.

I purchased something in error from an Amazon marketplace seller recently, the only contact info Amazon had for them was an email address. Thats not the only contact info they could give me, it was all they hadd full stop. That amazed me, they have people selling expensive items under Amazons name and the only details they have for these people is an email address. probably a hotmail one too.
#31
Simon_G

Paypal DO accept recorded delivery as proof of postage in a claim. I know because I used it to make a successful claim a few weeks ago on an Ebay item that was not as described, and which I sent back via recorded delivery.


that might be when you send it back as a buyer, but i think it's different as a seller where only special delivery (as trackable service) counts
banned#32
schaf;1869559
even with recorded delivery the buyer is likely to get the money as, as far as i know, paypal accepts only trackable services which means only special delivery but not recorded del.

How many times do people have to tell you that recorded delivery IS A TRACKABLE METHOD. If you bothered to read paypals terms, you would clearly spot that recorded delivery is fine with them for sellers!
#33
Scooby, on tit-for-tat feedback, eBay are going to stop sellers giving feedback for exactly the reason you illustrate. See: http://news.cnet.co.uk/software/0,39029694,49295410,00.htm

I still suggest that you politely ask for the seller to give refund. I wouldn't make a threat, just explain that in your view the picture did not show faults. If your bid reflected a 'normal' selling price, then this should help. Only once you are convinced that the seller won't refund should you go through the painful process of a Paypal claim.
#34
Paypal is a joke. I sold a boxed set of DVDs (brand new) on eBay. The seller after a month said they were scratched. He sent them back to me and they looked like he been playing catch with his dog with them (every disc was scratched). Paypal refunded him even though I gave full information of the condition they were in.
banned#35
scooby, what was the ebay item number so we can assess ourselves if we think you have a proper case.
banned#36
cheerleader;1869467
Why? She has already sent me messages through ebay saying that she got the transfer? Also i always get proof of posting.....

paypal do not accept proof of posting. it has to be a trackable method to prove item has arrived, not that you posted it. Those proof of posting things are useless. After all, you could just send an empty envelope to the buyer and get a proof of posting.

Ebay communications are not taken into account either so the buyer could still even claim from paypal that the item never arrived. That is how bad it is these days for sellers and will soon get a whole lot worse. ALWAYS POST VIA RECORDED DELIVERY.
#37
csiman
scooby, what was the ebay item number so we can assess ourselves if we think you have a proper case.

It is 290218825846
#38
I have just sent the seller this:

I feel that what you have done is very unfair, you were aware that this was being purchased as a gift for my son. You made no mention in your listing of any faults with this console, you have been very deceptive and if you have any sort of morals you will refund even if it is partial (so i can buy a clean console for my son) as the games are ok. Ebay is run on trust and i don't think you would be happy if this was done to you. I have raised a claim with pay pal and will press for a full refund if we don't make a compromise.

Taking on board the advise of being nice until i don't get my refund.
#39
thesaint
There are no guarantees in life.

You should've done a bit of research on their "Protection policy" before purchase.


Considering you jump on other threads all the time to suggest people are doing wrong / not being helpful, it would be good if you could follow your own advice. What sort of answer is this? It is not at all constructive and amounts to saying "It's your fault!" (Not to mention the very annoying cliche it begins with...)
banned#40
*scooby*;1872828
It is 290218825846

Having reviewed the item I can understand how you thought this was working. In my case, I always look for the words 'in full working order' otherwise I ask the seller questions.

What exactly are the 'faults' with the gamecube? How was it delivered as the damage may well have been caused by RM in which case you may be able to claim off them.

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