I was sent a faulty item (Ebay)so i raised a pay pal claim, this is the response;
We have determined that you may be eligible for a refund on this PayPaltransaction. To qualify for a refund, please return the item received tothe seller in the same condition in which it was received. (You areresponsible for postage and packing costs for the returned merchandise.)The amount you will be eligible to receive is determined by the terms ofour buyer protection policies, and we may be unable to make a full recoveryof your payment from the seller. Please review the buyer protectionpolicies in our User Agreement before returning the item to the seller.
So i paid postage for the item to be sent and i have to pay to send it back and by the sounds of it i amnot guaranteed to get money back!?!