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tanboy Avatar
8y, 7m agoPosted 8 years, 7 months ago
Hi hope you guys can help, ive just sold an item on ebay for over £60 and the winning bidder paid by paypal straight away into my paypal account.ive received an email from him 3 hrs later saying he wants a refund as his paypal password was hijacked and it wasnt him who bid on my item, the email says if i dont refund him my paypal account will be frozen.
ive just got an email from ebay with mine and this guys telephone numbers on and all info on it which i presume hes got to.one thing that puzzles me with his info is that the name which he messaged me to my ebay inbox and the name on the contacts off ebay are completly different!
help what do i do
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tanboy Avatar
8y, 7m agoPosted 8 years, 7 months ago
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#1
tell him to log a complaint with ebay and paypal, this may be a way to get the refund from u as he doesnt want the item now? u cant be held responsible for his accounts being hijacked, can you?
#2
also, how likely is it that both accounts were hijacked?
#3
this is his latest message to me.......Hello BLANK this is an unathorised transaction, someone has got hold of my password and hijacked my ebay account and purchased this item from you fraudly, please refund my paypal account and I am doing every necessary step to make sure this can not happen again, sorry for what happened, BLANK BLANK.
I CAN EITHER GO THROUGH PAYPAL TO GET MY FUNDS RETURNED BUT THEY WOULD THEN PUT YOUR ACCOUNT ON FREEZE UNTIL ALL MONEYS ARE RETURNED, I HAVE TRIED TO GET YOUR CONTACT INFORMATION TO CALL YOU BUT ONLY GET FAX MACHINE, IF I DO NOT HEAR FROM YOU BY 9PM I WILL GO THROUGH PAYPAL SO SORRY AGAIN.



If my fund are not repayed i will also leave relating feedback, I am so annoyed excuse me If I seem harsh..
#4
i doubt paypal will freeze your account, you arent at fault....
you can give him the money back, second chance the item and leave this guy negative feedback?
personally, i think this is some sort of scam.....but it can happen.
whats his previous feedback say?
#5
three people have had disputes with him over him haggling about the price etc when hes won the item
#6
I would go through the correct chanels to refund him. It sounds dodgy to me, there's no need for him to threaten with neg feedback.
It could be genuine, but why take the risk?
Hope you can work it out soon.
#7
tanboy
three people have had disputes with him over him haggling about the price etc when hes won the item


so then he is just making it up i guess, hes prob won your item and thought, na!
#8
originally i would of said refund, but from the news thats hes had simular problem with other items. i would go through the channels pretend you are out so you did not get his reply. let paypal deal with it. If he has been hacked paypal will deal with it. if hes lying he will be found out. i think hes bluffing
#9
Sheriff Waffles
I would go through the correct chanels to refund him. It sounds dodgy to me, there's no need for him to threaten with neg feedback.
It could be genuine, but why take the risk?
Hope you can work it out soon.



i agree, why threaten straight away, let him request a refund properly, ebay is normally binding, you cant win an item and decide you dont want it.... can you?
#10
mrplay
originally i would of said refund, but from the news thats hes had simular problem with other items. i would go through the channels pretend you are out so you did not get his reply. like paypal deal with it. If he has been hacked then if not paypal will deal with him.


if paypal ask for refund, he can also say the item has already been posted :)
#11
It might also be an example of money laundering.... buy something with "dirty money" and then get it back from paypal as "clean money" tough dunno if it's worth doing for 60 quid...

Would certainly not refund him as Paypal can surely check from which IP address the pymnt was made. I would bet that it'd be the same as the one from which s/he will make a complaint... sounds like a scam to me... Furthermore, if you leave the funds that you received in yr paypal a/c, there will be absolutely no need for paypal to freeze yr a/c as the funds would be available straight away...
#12
sounds like a scam to me. are u sure u received the money? if I was u I'd let paypal/ebay deal with it. theres no way they would freeze your account if what he's saying is true.
#13
so you think i should just sit tight and wait for ebay to get in touch over refund.
#14
tanboy
so you think i should just sit tight and wait for ebay to get in touch over refund.


Deffo.
#15
i'll sit tight only thing that worries me is that when i recieved the money i bought a mobile for £25 off ebay leaving me with £35 in my account.i never dreamed something like this would happen!
#16
tanboy
i'll sit tight only thing that worries me is that when i recieved the money i bought a mobile for £25 off ebay leaving me with £35 in my account.i never dreamed something like this would happen!


u can always add funds from your bank account to paypal if required.
#17
Very dodgy !

I'd definately let Paypal deal with it. I'd use the fraudelent angle right back at him. "So sorry for what's happened to you Mr X, that must be awful. I'm concerned though that if someone has your ebay & paypal passwords they could hijack the funds right out of your account when I send them back. Happy to not proceed with this, but lest let Paypal take control to be sure you get the funds"
#18
I agree wait until a paypal claim comes through then refund that way then paypal is on the case and it is their problem. When the mention the account freeze all they mean is when a dispute is opened you are unable to remove any funds incase paypal find you need to make a refund.
#19
Scam alert IMO.

In fact I might even consider reporting what he has done to ebay and paypal to cover your own butt just in case.
#20
Keep us informed though won't you.
#21
just to let you guys know, a lot of you are putting a lot of faith in paypals sense of right or wrong.... THEY DONT HAVE ONE!!
Paypal froze our account on the off chance that a phone I sold wasnt legit. The money was stuck for over a month, I had already spent the money they froze, and so had a ebay seller opening a dispute against me for paying, but not letting him have the money! Another seller I had paid had my money frozen in HIS account... then they refunded me into my account... which was still frozen!!!! It cost an absoloute fortune in phone calls to sort the mess out!
Anyhoo just wanted to say... dont expect paypal to fall down on your side in a dispute, especially as a seller!:x
#22
dmh77
just to let you guys know, a lot of you are putting a lot of faith in paypals sense of right or wrong.... THEY DONT HAVE ONE!!
Paypal froze our account on the off chance that a phone I sold wasnt legit. The money was stuck for over a month, I had already spent the money they froze, and so had a ebay seller opening a dispute against me for paying, but not letting him have the money! Another seller I had paid had my money frozen in HIS account... then they refunded me into my account... which was still frozen!!!! It cost an absoloute fortune in phone calls to sort the mess out!
Anyhoo just wanted to say... dont expect paypal to fall down on your side in a dispute, especially as a seller!:x


Right. However the problem described in this thread is of a completely different nature! At the end of the day, it is not the seller's fault that someone else's a/c was "hijacked" (though I still think that the buyer is trying to get out of the deal...). The Seller has done everything he could have.

BTW: Has the buyer already disputed the transaction on paypal??
#23
yes lastnight he got paypal to stop my account activity and my balance was -£24.99 because of the phone i bought with this guys money. i had contacted paypal to tell them my whole story about what hes done on ebay to me and other people but he'd beaten me to the punch.paypal wanted this resolved by me basically refunding this clown but guess what today paypal say this guy has withdrew his claim and the moneys mine.JUSTICE!

ps got a good mind not to send him the item lol.
#24
Well done, just shows you.

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