Paypal account hacked into - need advice - HotUKDeals
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Paypal account hacked into - need advice

£0.00 @ Paypal
My Mum's Paypal account has been hacked into and there's two payments been made to two different hotmail accounts totalling around 1100 dollars. Shortly after these two payments there's a warning fro… Read More
Johnmcl7 Avatar
8y, 11m agoPosted 8 years, 11 months ago
My Mum's Paypal account has been hacked into and there's two payments been made to two different hotmail accounts totalling around 1100 dollars. Shortly after these two payments there's a warning from Paypal saying they suspect there's a problem and they've locked down the account, in the resolution centre both both transactions are showing as on hold although in the my account section they show as completed.

Now I want to make sure both payments are flagged as fraudulent although the resolution centre seems more geared to delimiting the account, what would be the best way to proceed?

Update - my Mum's Paypal account is linked to her current account (I didn't know that, I'll be making sure that is changed). She has contacted her bank and neither payment is showing so she's cancelled the Paypal direct debit to prevent any payments being taken out.

Any advice appreciated,
John
Other Links From Paypal:
Johnmcl7 Avatar
8y, 11m agoPosted 8 years, 11 months ago
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banned#1
contact paypal
#2
the best thing to do is to contact both her bank and paypal directly to explain the situation...
#3
I'm more looking for information on how to handle this with Paypal as I've not been through this process before, obviously passwords have been changed (although the account cannot be used) and Paypal have been contacted but not much response from them so far.

John

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