I sold my wifes Samsung Tocco on ebay last month (item no: 160311222359).
The customer paid and I posted the item via 1st class recorded delivery (as per listing) on 26/1/09 at my local post office.
The buyer contacted me to advise they had not received the item, I responded advising that it had been posted and provided the tracking number. Uneknown to me that with this carppy postal service with recorded delivery items you can only check the progress when its been signed for.
The buyer then logged a paypal claim at which time they put my paypal account into a negative balance until such time as its cleared. I supplied them with the tracking number and was waiting for them to make a decision (due to be 26/02/09).
In the meantime ebay took my fees of £12.51 however to do this paypal had to take a total of £171 to clear the negative balance first.
What I want to know is (if anyone has experience) where do i stand with the claim? Who will paypal tend to side with bearing in mind I have supplied tracking number (bloody royal mail).
and also do i have a right to log a claim with my bank for the difference which paypal took from my bank without my consent (bearing in mind paypal and ebay are one and the same they should have known about dispute.
Sorry about the essay but if someone could shed a bit aof light it would be appreciated.