Ello, I'm looking for some advice or if anyones tried this before about starting a claim against a shop which sent me a damaged item, which I returned and have heard nothing since via paypal.
So I bought 3 games from CeX online back on 18th November and paid via paypal which took till the 22nd to clear, know idea why as I'm a regular ebay user and my account payments usually clear instantly. Anyway they delivered the 3 games (separately???) of which the last one arrived on the 8th december, it had a large scratch through the middle but it played for a couple of days at least, until it then displayed a disc read error. So I emailed them detailing the problem as stated in there Q&A, waited 3 working days and no reply so decided what the hell I have a damaged game I'll send it back, with a copy of the invoice, a note, the game/box in the condition I received it in and I kept the Post Office receipt, delivery dated 14th dec @ 12:20 2nd class (bit slow but I send my ebay stuff this way and normally takes 2-3 days delivery with no problems having sold well over 100+ items this year).
I emailed them again on Sunday asking them if they had received anything, so far only 2 workings days I know but no response. What i'd really like to know is if I can claim back my money for the one game via the paypal resolution centre?
It states I have 45 days from the payment to claim, so that leaves me with till the 5th Jan (I think) which would also be enough time for CeX to respond to my emails. Sorry for the long story for such a simple question but I've searched google, CeX and CeX facebook with no luck and I'm kinda getting a picture of what kinda online company they are and what the outcome will be......
Cheers for responses in advance!