Paypal claims - HotUKDeals
We use cookie files to improve site functionality and personalisation. By continuing to use HUKD, you accept our cookie and privacy policy.
Get the HUKD app free at Google Play

Search Error

An error occurred when searching, please try again!

Login / Sign UpSubmit

Paypal claims

videonastie Avatar
8y, 6m agoPosted 8 years, 6 months ago
In May I sold an item on eBay & this week the buyer filed a claim with paypal, saying that he hasn't received the item, fair enough. but, the buyer didn't pay for Recorded Delivery insured postage & now he wants a full refund back. Paypal have no protection for the seller (or none that I know of) so do I have to pay him back in full, or do I have other options?

P.S When did eBay get rid of sellers leaving feedback?
Other Links From Paypal:
videonastie Avatar
8y, 6m agoPosted 8 years, 6 months ago

All Comments

(5) Jump to unreadPost a comment
this should be in misc, have asked for it to be moved

yes you will have to give a full refund to the buyer, you would have been protected against this had you sent it recorded, how much was the item worth? did you get proof of postage at least
This should be in Misc, not "Feedback".

It was up to you to ensure that it got there, recorded delivery should be the minimum that you posted the item out with. Paypal do have protection for the seller, it begins with showing that the buyer got the item.

They got rid of feedback a few days ago I believe, I no longer leave feedback, as it's pointless. :)
You will have to give a refund im afraid and claim against royal mail with your proof of posting for the lost mail. Paypal will find in the buyers favour
All mail is insured as long as you get proof of postage :thumbsup:
only thing you can do is make a claim from royal mail (provided you have proof of posting) but the buyer will get the money back, either by you refunding directly or through paypal

Post a Comment

You don't need an account to leave a comment. Just enter your email address. We'll keep it private.

...OR log in with your social account

...OR comment using your social account

Thanks for your comment! Keep it up!
We just need to have a quick look and it will be live soon.
The community is happy to hear your opinion! Keep contributing!