Paypal dispute is going to leave me £210 out of pocket :( - HotUKDeals
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Paypal dispute is going to leave me £210 out of pocket :(

adamck Avatar
6y, 9m agoPosted 6 years, 9 months ago
A guy buys some software off me via ebay.
He pays immediately (i added this option on ebay)
then after the item is sent (3 weeks after) he files for a refund as he claims he didnt authorize the payment?!?!
Even though he sent the cash and he has the item!
He hasnt offered any explanation and is going via his credit card.
Paypal have now taken this cash £105 out of my account leaving me in debt to paypal.
Im now screwed over £105 cash and an item worth £105.
Spoke to paypal which was a waste of time, after finally getting through to a person i was told to just follow the option on the website.
1. provide tracking number
2.provide other postal proof
3.provide proof i sent a refund
4. admit liability

All options are a waste of my time as hes disputing not authorizing the payment which HE sent!
ive filled out the tracking details and added a rather big comment, but i now feel like ive been let down by paypal and they dont seem too bothered about it!

Anyone had similar?

Im SOOOOoooo glad i work for a solicitors!
Other Links From Paypal:
adamck Avatar
6y, 9m agoPosted 6 years, 9 months ago
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Comments/page:
#1
i have had nothing but trouble with paypal, wouldnt touch them atall now,
banned#2
you still need to send proof of delivery, he can hardly say it was unauthorised if he actually singed for delivery, im taking it you did send to a verified address
#3
does my head in ppal how they take the money out of account without seeing your side first. happend to me over christmas and I did eventually get it back after commenting everyday on my comms between buyer. was a nightmare & makes me think twice bout selling big stuff now.
#4
surely you are only £105 out of pocket as you were given £105 in the first place that you have now had claimed back.

It is only the cost of the item you are out of pocket by?
#5
I had a similar problem. Sent some luggage to a guy. He confirmed on Ebay that he received ok and that item was perfect. 4 weeks later paypal sent me a message saying they were taking the £55.00 back out my bank account as the item was a fraudulent transaction. No other information. I gave them all data including pointing them to the item listing and the feedback showing in Ebay. then all they would say is that the credit card wasnt authorised by the buyer. So i got nowehere with them and the only reason Paypal offer a guarantee to the buyer is tyhat they are free and able to take the money straight back out a selleres account with no recourse. No joy at all with them. They kept the £55.00 and I lost the goods. Due to the poor way in which Paypal dealt with me i stopped selling on Ebay altogether.
#6
DJNG22
surely you are only £105 out of pocket as you were given £105 in the first place that you have now had claimed back.

It is only the cost of the item you are out of pocket by?


yeh youre only out of pocket for the item, the 'buyer' is getting it for free in theory
#7
Paypal will only sit up and take notice when they are threatened with Legal Action (and you need to be in a position to do so). You could try a County Court Claim against Paypal and see if that works, using the premis that you entered into a contract with your buyer, fulfilled that contract by sending the item after recieving the money, and that Paypal have taken back the money without any reason to do so?

Paypal have got to the stage where they ALWAYS refund, its as though they can't be bothered and take the easy option!!!
#8
Yes but im a seller! the item is worth £105 which if he didnt want someone else would have purchased!
So im £105 out of pocket from what it sold for + the item which is worth £105 to another ebayer who i could have sold it too.
So at the moment ive payed someone £105 to have some software from me worth £105 and im supposed to be ok with that?!
banned#9
adamck
Yes but im a seller! the item is worth £105 which if he didnt want someone else would have purchased!
So im £105 out of pocket from what it sold for + the item which is worth £105 to another ebayer who i could have sold it too.
So at the moment ive payed someone £105 to have some software from me worth £105 and im supposed to be ok with that?!


you havent paid anyone, you have returned what was paid to you, so your loss is the item cost
#10
These types of threads get on my nerves,Paypal haters on the bandwagon.

If someone had used your card fraudulently and you reported it to Paypal would you want them NOT to do anything about it and NOT retrieve the money for you,good lord.
banned#11
adamck
Yes but im a seller! the item is worth £105 which if he didnt want someone else would have purchased!
So im £105 out of pocket from what it sold for + the item which is worth £105 to another ebayer who i could have sold it too.
So at the moment ive payed someone £105 to have some software from me worth £105 and im supposed to be ok with that?!


You're only down £105. You've just lost the money you were paid for it. To say your down £210 would mean you expected someone to pay for it and then you keep it.
#12
tinkerbell28
This:thumbsup:



He is not down anything really, ok he has a technical negative balance whilst pp investigate, if he followed the guidlines for seller protection, he is covered in the case of a chargeback.


You know that ^^^^ doesn't fit the, we hate Paypal criteria tinks,it's positive lol
#13
deb8z
These types of threads get on my nerves,Paypal haters on the bandwagon.

If someone had used your card fraudulently and you reported it to Paypal would you want them NOT to do anything about it and NOT retrieve the money for you,good lord.

yes but thast why credit cards have insurance. its the fact that paypal just take the money back off the seller direct from their bank account. No safeguard for the seller even although they have gone through every step possible to ensure the buyer is legit.
#14
nothing to add but same thing happened to me. sold and xbox, man claimed he didnt get it and a hell of a fight to do anything further. Sorta sorted in the end and I still sign the guy who did this to me upto any crap to be sent to his home address to this very day. Reminds me to book him into a home hearing test later.
#15
Brax
yes but thast why credit cards have insurance. its the fact that paypal just take the money back off the seller direct from their bank account. No safeguard for the seller even although they have gone through every step possible to ensure the buyer is legit.


Seller protection IS the safeguard,if the OP has done everything tinks posted earlier RE tracked delivery etc then he won't be out of pocket.
#16
robjd
nothing to add but same thing happened to me. sold and xbox, man claimed he didnt get it and a hell of a fight to do anything further. Sorta sorted in the end and I still sign the guy who did this to me upto any crap to be sent to his home address to this very day. Reminds me to book him into a home hearing test later.


OMG how old are you 12:roll:
#17
OP;

You need to provide paypal with scans of the sale page and payment page showing the buyers addresses (registered and postal address).

If the address matches the details the credit card company has for the buyer, you will get your money back.

If you have a proof of postage certificate, scan that as well.
#18
tinkerbell28
Only if they can PROVE delivery to that address, so they need the tracking number, a postage certificate is not enough.


The buyer is not pursuing an item not received case? OP doesn't need to worry about that unless or until the buyer starts an "item not received case" through paypal.

OP seems to have a tracking no. anyway.
banned#19
Dunno why the OP is whining tbh. If he has tracking info then he is covered, if he doesnt, then lesson learnt!

LOL at £210 out of pocket - OP is only out of pocket for the software and even then only whilst the dispute is being investigated.


/thread
#20
Only need to add, that I have won several non authorised payment cases (haven't lost a credit card reversal yet - touch wood) without having any proof of delivery and the OP seems to have a tracking no which is even better.

OP just needs to prove the item was posted to the buyers address (as recorded with the cc company).

Credit card companies do not just give cash back on request.
#21
the porter
yes it was signed for abroad mind you ,yes the sale was eligible,it was last year early on ,


I would have never sent a £350 abroad,What postal service did you use ?.

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