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paypal help

£0.00 @ Paypal
I've recently sold an item on ebay, the buyer paid the amount directly into my paypal account. I thought it was all good, so I sent the item off, via recorded delivery. This is where the problem b…
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7y, 11m agoPosted 7 years, 11 months ago
I've recently sold an item on ebay, the buyer paid the amount directly into my paypal account. I thought it was all good, so I sent the item off, via recorded delivery.

This is where the problem begins, the payment soon was labelled as 'unauthorised' after I sent off, and recently the payment was reversed. I've contacted the buyer, who isn't responding, and paypal, who isn't helping. BTW, the buyer definately got it, as the delivery was tracked, and he even left feedback.

What should I do? I have the buyer's address, the details, prove of postage, I don't wish to contact the police about this, but what options do I have?
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7y, 11m agoPosted 7 years, 11 months ago
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Comments/page:
#1
It's Not Eligible. And he's phone entred isn't correct.
#2
Did it say 'this item can now be sent'

You said they paid it straight into you ebay account ??, do you mean paypal account ?, did they do it through the ebay invoicing system, which completes the paypal process as well.

If they sent the money direct to your email addressed paypal account rather than through ebay then you can be pretty stuck as its one of the paypal scams that can happen, never accept money through paypal unless its through at invoice or your own money request.
#3
If I contact the police, what do I need to bring?
#4
Uk or overseas seller?

if UK what city someone on here may be nearby and may have a look to see if the address exists..
#5
UK buyer, I'm in the UK as well, on the post office slip, it sait confirmed address.
#6
what city?
#7
Essex is where the buyer is, I'm in scotland.

I'll send him a another message before I do anything.
#8
I'd send him another message saying that you are going to contact the police unless he gets in touch and pays and this is theft, if he doesn't reply to that then go to the police as mentioned above.
#9
what was the value of the item? are we talking over £100?
#10
What should I do? I have the buyer's address


Dog would sort 'em out. im sick of scammers on ebay
http://images.starpulse.com/Photos/Previews/Dog-Bounty-Hunter-tv-12.jpg
#11
deadduck_145
Dog would sort 'em out. im sick of scammers on ebay
http://images.starpulse.com/Photos/Previews/Dog-Bounty-Hunter-tv-12.jpg


lmao +1
#12
Wish I'm near Essex...
#13
Quicklite
Wish I'm near Essex...


probably the only one in the world to be honest
#14
It turns out he really is a con, he attemped the same thing with another seller. This clears things up alot
#15
Same thing happened to me. Sent off a pair of trousers buyer would not make contact and the funds were reversed by her bank due to 'insufficient funds' - PayPal said that I wasn't covered as there this was the customer's bank that took the monies back. In short I lost money, eBay and PayPal refunded me the fees but I still lost the goods. You can open a dispute on eBay and at least get a 'Non-Payer' strike against that particular user, that's about all you can do.... :thinking:
#16
Going to the police directly later, paypal really screwed with me with their unreasonably pro buyer protection...
#17
you negated your seller protection when you accepted his direct payment..... as he has not gonbe through the ebay/paypal system

more and more people are attempting this as it leaves the seller thinking they have the funds but it negates the seller pretection

im afraid you will have to take this on the chin unless you want to go through the small claims court

you live n learn


btw if hes saying that its an unauthourised transacttion contact paypal and explain the situation as they can check where he logged in from when the transaction is made and if it tallys where he usually logs ion from they will cancel it unless he used a proxy or another computer

ive done this myself succesfully when someone tried to rip me off for over 300 quids, daftie logges in as usual on same pc and tried saying someone hacked his account when he was attempting fraud..... he got nothing back as they cancelled his claim
#18
I've spoke to an officer at the local station in the afternoon, got the CR;, and have contacted paypal again.
#19
tinkerbell28
Your next step is to then go the small claim route. PP hardly ever fight chargebacks, they don't get much of a say when the cc is involved.
You can warn them though, and then tell the buyer.


lol they are fighting a chargeback for me at the moment for the record

i won a dispute and a month later got cc chargeback and theyve held my money again even though they say if uve won a previous dispute u are covered by seller protection........... for £1034 i might add no small change
#20
op how much is the item worth coz it could end up being quite expensive going down this route

the police wont really do anything and neither will paypal tbh

worth noting that the buyer should be reported for not having the correct contact info.....report and he will have to update next time he logs in as there will be a big notice for him
#21
casparwhite
lol they are fighting a chargeback for me at the moment for the record

i won a dispute and a month later got cc chargeback and theyve held my money again even though they say if uve won a previous dispute u are covered by seller protection........... for £1034 i might add no small change


£1034!!! Don't think I'd be brave enough to sell something of that value on ebay.
Ive been selling on ebay for years & have never had a charge back done to me, have had a few scammers pretending not to get items & recently got stung for £110 for something I brought that never turned up.
#22
I see... Then how do I file the small claim?
#23
Write a letter, okay then. Shall do so.

Do you guys think I have a strong case, though?

I have proof of delivery
I've contacted paypal, ebay
And I have attemped to contact him
#24
some good info here but there is a possibility it may end up costing more


http://www.hmcourts-service.gov.uk/infoabout/claims/index.htm

http://www.thisismoney.co.uk/consumer/article.html?in_article_id=417663&in_page_id=5

http://www.adviceguide.org.uk/index/your_rights/legal_system/small_claims.htm

tbh if i were you and it was not worth more than 100/200 quid i would write it off as experience, as you made the error of accepting payment outside paypal protection
#25
I've just sent the letter via tracked delivery, now have to wait for about a week, see if there is any responses..
#26
Suppose if the address is fake, and that guy only used it to get the item, I take it there is nothing I can do? I think now small court option is not going to work. I've reported its IMEI number to [url]www.immobilise.com[/url], but I guess thats all I can do. :?

Hefty mistake, at least I learned it now.

Thanks guys for your time, and help. :thumbsup:

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