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paypal help again!

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i sold my iphone today on ebay to a guy in lithuania, great feedback payment was made through paypal, i despatched the item then i get an email from paypal asking me for tracking which i let them have… Read More
the porter Avatar
8y, 4m agoPosted 8 years, 4 months ago
i sold my iphone today on ebay to a guy in lithuania, great feedback payment was made through paypal, i despatched the item then i get an email from paypal asking me for tracking which i let them have, but they have reversed the payment from my account saying it was an unauthorized transaction, but i have allready posted the item any idea how i stand tinkerbell28 you might be able to help with this.
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the porter Avatar
8y, 4m agoPosted 8 years, 4 months ago

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OMG not again !
as they have the tracking details they will make the buyer return it or charge them but if they are dodgy it will close their paypal account and you may loose out was the address confirmed? i'd give paypal a call if i was you
Did you send it ISF
I think you're screwed. sorry :(

Yes you can prove you sent it, but it makes no difference if the payment was not authorised.

Royal mail will be able to prove item was delivered, so no claim there. Not sure what paypal will do?

What a nightmare
Lithunia you having a laugh? Seriously be more careful.
Have you contacted the buyer ?
I thought RM only track to the last point the item leaves the uk, no tracking after that.
I can't remember how reliable ISF is(internatIonal signed for)is that how you sent it ?
Sorry,crossed posts then.
i hate to be the bearer of bad news, but you are pretty much screwed, I had this happen to me with a sony mp3 player for £120 - and there was diddle I could do about it.

Just out of interest - is the paypal e-mail address he paid with an english one? My best bet is that it is and he has changed the delivery address to his and is using somebody else's credit card.

Just a hunch. I do hope you can sort it though.
If you can't provide tracking you have a problem...arrghhh
the porter
ive provided tracking

It doesn't matter whether you have provided tracking or not, if this is a reversal it means someobyd has paid using somebody else's card - in the hope that you would send the goods out before the person realised that it has been used without their consent.
the porter
i sent it isf and insured to £500

it doesn't matter, royal mail will deliver it to the address on the parcel, get the signature and that's their job done, you can't claim anything from them as they have done what you have paid them to.
the porter
11.1 What is PayPal seller protection?

We will re-imburse you for an amount for Claims, Chargebacks, or Reversals made against you based on the following reasons:

A Chargeback or Reversal was issued against you for the reason of an “Unauthorised Payment”; or
A Chargeback or Claim was issued against you for the reason of “Item Not Received”.

11.2 PayPal seller protection is available for PayPal payment transactions received from:

buyers who send an eligible PayPal payment for a item purchased via eBay worldwide and everywhere PayPal is accepted; and
buyers who send a PayPal payment for an item purchased outside of eBay from the UK, US or Canada.
PayPal seller protection does not apply to Claims, Chargebacks and/or Reversals for Significantly Not as Described (SNAD) nor for items that you deliver in person.

11.3 How much protection is provided by PayPal seller protection?

PayPal will pay you the full amount of an eligible payment the subject of the Claim, Chargeback, or Reversal and waive the Chargeback Fee, if applicable. There is no limit on the number of payments for which you can receive re-imbursement under PayPal Seller Protection.

11.4 What happens when a buyer files a Claim, Chargeback, or Reversal?

PayPal will place a temporary hold on the funds in your account to cover the full amount of the Claim, Chargeback, or Reversal. If the payment is eligible for a payment under the terms of PayPal seller protection, we will release the hold and restore your access to the applicable funds.

11.5 If the payment is not covered by seller protection, PayPal will remove the funds from your Account and return the payment to the buyer. In addition, you will be responsible for PayPal’s Chargeback Fee, if applicable.

11.6 Eligibility Requirements

Hi I totally agree that you should be protected and reimbursed - but unfortunately I am yet to cross an eBayer that has successfully done so - they normally get out of it somehow.
I meant if you can't prove the item arrived at the address on paypal,you're stuck.
You're not eligible for seller protection,arrghh
That is not true, seller protection is very reliable, if followed correctly.

I think that this case is just another one that goes towards the proof of the pudding that Paypal seller protection is a load of pap.
What tinks is saying,that mail/parcels etc can't be stopped by any Joe Bloggs once they are in the system but the Police is a different kettle of fish,i guess it depends if you can be bothered to get onto them or do ya usual and threaten to go to Lithuania and smash their faces
No he did not qualify, as obviously he did not meet the criterea. Like I say if followed correctly seller protection will always pay out, in this instance he was not covered. So what you state is untrue:thumbsup:

Could you tell me why he didn't meet this criteria?
Could you tell me why he didn't meet this criteria?

Her crystal ball isn't working:thumbsup:
Only he knows that! Probably stated ineligible on the transaction page at a guess. He also posted by a substandard service. Over £150 you will need tracking which will provide online signature. So 2 possibilities I can see :)

So are you saying then that if he used International Signed For which is designed specifically for tracking and valuable goods that he wouldn't be covered because it doesn't provide an online signature?

Lithuania doesn't accept airsure as a form of delivery - so international signed for would be your only option.
Seriously... I know you don't wanna hear it, and I know you've posted internationally for x years etc....

but why on earth would you send such a item to Lithuania?

Did you not hear alarm bells from day 1? Anything I sell is fixed down really tight, and the most important bit - sell to UK only. No exceptions. That way you've always got an address of some kind you can go visit :)

It's Lithuania ffs! May as well have been Nigeria!
the porter
no i didnt feel anything wrong about the sale 100% feedback 200+ items plus never had a problem before plus paypal stating seller protection on my receipt so i thought everything was in my favour ,but if paypal dont pay out then im done using international buyers and probably paypal as well it will make selling harder but paypal are really doing my head in with this squirming

Well in some ways, is has been worthwhile. I wouldn't have wanted to think of you selling TVs or whatever of higher value overseas.

Stick to what you know - and where you can get to easily if need-be!

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