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Paypal help needed

DarkKnight Avatar
suspended6y, 11m agoPosted 6 years, 11 months ago
I just received an Email from Paypal saying that a payment has been held and is pending reversal.
I don't understand this as i had sent and delivered the item a week ago on Ebay and received positive feedback for it too.
Would anybody here know what's happening? as i'm confused and don't want to loose anything.
Thanks
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DarkKnight Avatar
suspended6y, 11m agoPosted 6 years, 11 months ago
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#1
I had this before as a buyer claimed his account had been hacked and unless i could prove item had been delivered to said person i would lose item and money thankfully we resolved it and was confirmed that he ordered item.
#2
As long as you posted recorded delivery or some other trackable means,to the address on the Paypal page,you should be ok........if not then positive feedback is irrelevant....paypal will refund the buyer....as they have done a chargeback then i assume you sent standard mail,have they been in touch with a reason for the chargeback........?
#3
Sounds like a chargeback,contact the buyer and see what they say first.
suspended#4
lorsmanic
As long as you posted recorded delivery or some other trackable means,to the address on the Paypal page,you should be ok........if not then positive feedback is irrelevant....paypal will refund the buyer....as they have done a chargeback then i assume you sent standard mail,have they been in touch with a reason for the chargeback........?


Yeah i never send recorded as standard has always been fine with me.
Is there anything i can do to stop the reversal then? as it's really unfair
#5
You should always always send it via a traceable service, otherwise you may as well not send it at all, cos you have absolutely zero comeback when the other person says they didn't receive it (even if they more than likely did get it)

Lesson learnt for the future I hope.
#6
DarkKnight
Yeah i never send recorded as standard has always been fine with me.
Is there anything i can do to stop the reversal then? as it's really unfair


it may be unfair,but never ever ever send anything off ebay standard mail.recorded is 70p ish more....................paypal will now ask you for tracking info ...and you dont have it so they will automatically refund your buyer.there is nothing you can do x
learn from this and always cover your back by using trackable services..............was it expensive ?
#7
DarkKnight
Yeah i never send recorded as standard has always been fine with me.
Is there anything i can do to stop the reversal then? as it's really unfair


Nothing you can do unless you can prove with a certificate of postage.
#8
macdoona
Nothing you can do unless you can prove with a certificate of postage.


That doesn't mean a thing, doesn't prove the other person received it.
You need to always use a service that requires a signature on delivery.
#9
macdoona
Nothing you can do unless you can prove with a certificate of postage.


the only use a certificate of posting has is it lets the seller claim back off RM........i think its £39 max and they usually refund you in..........................postage stamps!!!!!!!!I WOULD FLIP IF THEY SENT ME THEM:w00t:

paypal dont wait around they will 100% refund the buyer......there is nothing the OP can do.
#10
Babbabooey
That doesn't mean a thing, doesn't prove the other person received it.
You need to always use a service that requires a signature on delivery.


ok, when i had similar problems and called paypal they said as the c.o.p was enough to prove the address and name of person the item was sent to.
I got the money back.
#11
If it's a cheap item it really isn't worth the extra,you have to remember MOST people are honest,i don't hold with the "you must send it signed for brigade"

Ask yourself how many items you yourself have received NOT tracked and how many you put in a false claim for.
#12
Best to contact the buyer first,see if they are claiming someone used their card fraudulently etc.

Have a look if they have bought a lot on Ebay recently.
suspended#13
Man, **** Paypal. i'm glad i voted them in todays worst company poll.
I'm going to complain so much now. no way i'm going to lose any money :x
#14
macdoona
ok, when i had similar problems and called paypal they said as the c.o.p was enough to prove the address and name of person the item was sent to.


maybe the person you spoke to mis understood you?(it takes them to understand my name when i call them)because that is definatley not the case for ebay..you MUST send trackable,COP is worthless...I learnt this years ago when i was sending stuff standard and had to refund as item went missing....
suspended#15
deb8z
Best to contact the buyer first,see if they are claiming someone used their card fraudulently etc.

Have a look if they have bought a lot on Ebay recently.


Yeah i checked the users Feedback, it's 100% positive on about 50 items. Although it may have happened on others after feedback was placed.
I have sent Paypal an email and will just wait for them to see what they say
#16
lorsmanic
maybe the person you spoke to mis understood you?(it takes them to understand my name when i call them)because that is definatley not the case for ebay..you MUST send trackable,COP is worthless...I learnt this years ago when i was sending stuff standard and had to refund as item went missing....


guess i was lucky then.
#17
DarkKnight
Man, **** Paypal. i'm glad i voted them in todays worst company poll.
I'm going to complain so much now. no way i'm going to lose any money :x


Good lord,you can't blame Paypal IF a buyer claims fraudulent activity on their account etc:roll:
#18
deb8z
If it's a cheap item it really isn't worth the extra,you have to remember MOST people are honest,i don't hold with the "you must send it signed for brigade"

Ask yourself how many items you yourself have received NOT tracked and how many you put in a false claim for.


The existence of this thread completely goes against your point.
For the sake of an extra what, 70p, send it recorded and never have to worry about this problem.

I agree that you shouldn't have to send things recorded, and rely on people's honestly. Unfortunately that's not how the world is.
#19
I said contact the buyer because i have known buyers to have made a mistake and filed the wrong complaint etc,it's worth emailing them and ask what is going on as they left feedback etc,it maybe just an error.
suspended#20
How can they allow this to happen though. Surely it's a case of theft? as they are taking the money while keeping the item.
What's stopping someone buying 1,000 items and then charging back all the buyers?
suspended#21
deb8z
I said contact the buyer because i have known buyers to have made a mistake and filed the wrong complaint etc,it's worth emailing them and ask what is going on as they left feedback etc,it maybe just an error.


Yeah i sent the buyer an email too. hopefully a helpful reply will be given
#22
i had this with a buyer the other week turns out he disputed the wrong item so he cancelled the dispute after a week.
#23
Babbabooey
The existence of this thread completely goes against your point.
For the sake of an extra what, 70p, send it recorded and never have to worry about this problem.

I agree that you shouldn't have to send things recoreded, and rely on people's honestly. Unfortunately that's not how the world is.


No it doesn't.

The money you save on NOT sending RD on low value items covers for the odd time a claim is made like this.

But of course one must use their noggin,there are other factors to consider,whether the buyer has low feedback and if you only sell an odd item every so often for example,in these instances RD is worth considering.

If you sell a lot of low value items on a regular basis then it's simply not worth paying the extra.
#24
regardless if you send it recorded or not you can still claim upto £39 provding you got a recipt from royal mail if you lose the dispute.......

recorded is pointless imo just makes it a little easier for claims......if they bother to get a signiture
#25
just also noticed that if a person disputes a item while your on holiday and 10 days pass paypal automatically refund the buyer what C***s
#26
Send buyer a nice email saying paypal are querying a chargeback they have had and yet positive fb was left....if you say that paypal brought it to your attention that it may be a mistake/fraudulent claim due to feedback stating item recieved,then maybe if they are a newish buyer they will retract the claim(assuming they are trying it on)..............i had a buyer claim not to have recieved boots(i was still not sending recorded then)i mailed them and said i would try to trace it as i worked for RM(i dont)....found theei local sorting office from their address and said the item had passed through there the day before....they sent me an email within 5 minutes saying "they have just arrived".....................
#27
casparwhite
regardless if you send it recorded or not you can still claim upto £39 provding you got a recipt from royal mail if you lose the dispute.......

recorded is pointless imo just makes it a little easier for claims......if they bother to get a signiture


RD does my head in as a buyer too,a right pain if you're out and have to arrange for re-delivery especially if it would have fitted through the letterbox.
#28
lorsmanic
Send buyer a nice email saying paypal are querying a chargeback they have had and yet positive fb was left....if you say that paypal brought it to your attention that it may be a mistake/fraudulent claim due to feedback stating item recieved,then maybe if they are a newish buyer they will retract the claim(assuming they are trying it on)..............i had a buyer claim not to have recieved boots(i was still not sending recorded then)i mailed them and said i would try to trace it as i worked for RM(i dont)....found theei local sorting office from their address and said the item had passed through there the day before....they sent me an email within 5 minutes saying "they have just arrived".....................


Hear that kind of thing all the time,i've said in the past RM are flagging the address incase it's a dodgy postman blah blah blah,amazing how it suddenly turns up:roll:
#29
DarkKnight
How can they allow this to happen though. Surely it's a case of theft? as they are taking the money while keeping the item.
What's stopping someone buying 1,000 items and then charging back all the buyers?


because the sellers who accept paypal MUST send recorded,its in paypals terms for seller/buyer protection....................how can they not allow it to happen???whats to stop sellers claiming they have sent stuff and sending standard post,when they have sent nothing?should they get to keep the money??of course not......while i have sympathy for you.......your in the wrong as you send standard post.............and your buyer is in the wrong as having left FB they clearly know what they are doing(i mean they know paypal wiill refund)..................there are alot of buyers who go out to buy from people offering "first/second class standard mail.............so they can claim it back.
#30
deb8z
Hear that kind of thing all the time,i've said in the past RM are flagging the address incase it's a dodgy postman blah blah blah,amazing how it suddenly turns up:roll:


lol......you can just tell a dodgy buyer on ebay.....always after you have stuck the item in the post!!!!!!!!lol......for one day i was very high up with Royal Mail!!!!!!!!!!!!!!lmao
#31
casparwhite
regardless if you send it recorded or not you can still claim upto £39 provding you got a recipt from royal mail if you lose the dispute.......

recorded is pointless imo just makes it a little easier for claims......if they bother to get a signiture


and you need proof of the items value,not a copy of the ebay sale....a reciept for the item.........and then they pay you in stamps
#32
lorsmanic
lol......you can just tell a dodgy buyer on ebay.....always after you have stuck the item in the post!!!!!!!!lol......for one day i was very high up with Royal Mail!!!!!!!!!!!!!!lmao


Indeed,the dodgy ones always say in their initial email regarding a missing item that they have already checked at the sorting office and it's not there and they want a refund,never a replacement,funny that!!
#33
lorsmanic
and you need proof of the items value,not a copy of the ebay sale....a reciept for the item.........and then they pay you in stamps


if you have the receipt which incidently you also need for a claim for recorded delivery (or any other method ).......then you will receive a cheque not stamps
suspended#34
Got some good news.
The buyer has responded saying her purse was stolen and the bank froze her credit cards and stopped the payment, not sure why it would stop though as i thought Paypal was an instant transfer
So she said i will get a repayment soon.
phew i can stop worrying :)
#35
casparwhite
if you have the receipt which incidently you also need for a claim for recorded delivery (or any other method ).......then you will receive a cheque not stamps


i know...but how many people sell on ebay ,and have the receipt for the item,from wherever they bought it...if you dont have that you get a nice book of stamps.

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