Hi all, thought i'd vent my anger at Paypal and hopefully get some advice!
I recieved a 20% voucher from ebay/paypal for being a valued customer, i was obviously happy with this and thought i would put it to good use and buy something or my upcoming wedding. I used buy it now on the ebay auction and it ended up as follows
1. Total - 220
2. 20% off - 44
3. I paid 176
The auction had splattered across it.... this auction is covered by buyer protection for the full amount (or I wouldnt have touched it!)
After nothing was recieved in the post and little help form the seller I escalated it to a claim with Paypal. They after 8 weeks closed it in my favor... fab!
Now they saying I was only entitled to what they can take form the sellers account....
to make it worse they are saying because I used a voucher they gave me they want ME to pay them back the difference! So to sum it up they are asking ME to pay them £39.75 and I have lost £176!!!
Surely this cannot be right??? I would never have bought this item if I hadn't thought I was covered. I can't see what I'm doing wrong in the Ts & Cs, item was bought on ebay.co.uk, shipped from and to the UK.