I went to post an ebay sale item today. I used the address from paypal (supplied by the customer). The post office said they could not guarantee delivery as the post code / address did not match. Looking on the royal mail post code checker they seem to be correct so I've asked the buyer to confirm their address which is unconfirmed.
I understand paypal has changed and you can now get seller protection on unconfirmed addresses so that's OK. What concerns me is that if the buyer confirms that his post code was incorrect, I would now have to post the parcel to an address that is different to the address on paypal (all be it only by one character in the post code) My question is, would that mean I am no longer eligible for seller protection?
The seller does have over 100% feedback on 276 transactions so seems OK.
So should I
1) ask the seller to change the address on paypal, refund the money and ask them to pay again and I will post to the new, correct paypal address?
2) post to the incorrect address and risk the post office losing it.
3) post to the correted address and lose my right to seller protection?