I've recently sold a phone on eBay, the buyer paid instantly, the money was held by PayPal the next day after I dispatched the item so provided tracking number straight away.
Got the money released within days but two weeks later, they opened a chargeback case through there bank, the two email addresses did differ from the email I recieved from eBay which states who bought my item and the email address the payment was made from.
So in this case, it looks like the buyer has either used someone elses PayPal to make payment without them knowing or it's all planned?
I've provided proof such as receipt and electronic proof that the buyer signed for it but is there any chance I can come out this situation without a loss as the claim is through the bank claiming someone used their card without knowing?
Any thoughts or help appreciated.