PayPal - Unauthorised Payment.. Item Sent.. Chargeback Via Card Issuer - HotUKDeals
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PayPal - Unauthorised Payment.. Item Sent.. Chargeback Via Card Issuer

£0.00 @ Paypal
I've recently sold a phone on eBay, the buyer paid instantly, the money was held by PayPal the next day after I dispatched the item so provided tracking number straight away. Got the money released…
ninj4z Avatar
7y, 10m agoPosted 7 years, 10 months ago
I've recently sold a phone on eBay, the buyer paid instantly, the money was held by PayPal the next day after I dispatched the item so provided tracking number straight away.

Got the money released within days but two weeks later, they opened a chargeback case through there bank, the two email addresses did differ from the email I recieved from eBay which states who bought my item and the email address the payment was made from.

So in this case, it looks like the buyer has either used someone elses PayPal to make payment without them knowing or it's all planned?

I've provided proof such as receipt and electronic proof that the buyer signed for it but is there any chance I can come out this situation without a loss as the claim is through the bank claiming someone used their card without knowing?

Any thoughts or help appreciated.
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ninj4z Avatar
7y, 10m agoPosted 7 years, 10 months ago
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#1
tinkerbell28
Well use the proof of delivery to get PP to fight the chargeback, did you send to the address on the ebay transaction page? Did the transaction say seller protection eligible, if it did, don't worry and fight it through pp. If not then PP will refund the cc company and your only option if you feel it's a fraudulent chargeback is small claims, if it's not and someone has hacked an account and you don't have SP not much you can do :-(
In answer to your question yes people do do fraudulent CB's so yes it could be all planned or it could be a genuine hacked account.


Thanks for the reply,

I sent the item to the address displayed on PayPal and the transaction page says Eligable as it's under £150 and to an unconfirmed address. The buyer also left positive feedback for the item :?

I sent the item for Next Day Delivery so have scanned the post office receipt and downloaded the strip which shows the buyer signed for the item and attached both to the PayPal case.

My accounts in a minus for now so looks like I'll just have to wait and see what the outcome is.
#2
my sister sold a phone a while ago,got the paypal payment,then a couple of weeks later they took the money back,had been bought with a stolen credit card that had been cancelled 4 months earlier but paypal still let it go through and she lost out never got her money back
#3
phones on ebay = scam heaven.......... people will do anything to get it free e.g. cc chargeback, say its faulty etc

i would never sell a phone on ebay unless it was pick up ....... as then they have NO come back for cc chargebacks etc ...

your best bet is to give paypal a little grief and say you have the item delivered, item recieved, and sent to address on file
#4
faevilangel
phones on ebay = scam heaven.......... people will do anything to get it free e.g. cc chargeback, say its faulty etc

i would never sell a phone on ebay unless it was pick up ....... as then they have NO come back for cc chargebacks etc ...

your best bet is to give paypal a little grief and say you have the item delivered, item recieved, and sent to address on file


At this moment in time, I feel like I've been scammed.

Before the chargeback, I had a Nokia E71 (contract upgrade), not my type of phone so put it on eBay, sold for £250, the buyer had 9 postive feedback buying extremely expensive items, totalling to £5000 in 30 days, the payment was held straight away so I didn't send the phone out and after a week or so, the payment was sent back to the buyer.

I'll think twice before I sell a phone on eBay again!
#5
tinkerbell28
If the transaction says eligible, no fear you are covered, you have online proof of delivery so you will be covered under SP:thumbsup:


Hopefully thats the case :-D.. can never rely on PayPal protecting sellers.
#6
Paypal are a nightmare now for Sellers, i've been selling on Ebay for 10 years and this is the worst it has been....

Just keep your fingers crossed that PP will help, they have not been in sellers favour lately :(

maxmix
#7
tinkerbell28
He will be ok as he has online electronic proof of delivery and siganture and it's here in this country and the transaction says eligible, so he will be 100% fine:thumbsup: If they try and wriggle, have none of it OP you are covered.


Will bear that in mind, thanks for the positive comment but I do fear the worst when it comes down to PayPal and Seller, hardly a free number to call to speak with them regarding this matter and emailing doesn't seem to have any effect at all.
#8
ninj Have you called them direct ? I have the UK Tel num somewhere.... Emailing takes days to get a reply from India.....

maxmix
#9
maxmix
ninj Have you called them direct ? I have the UK Tel num somewhere.... Emailing takes days to get a reply from India.....

maxmix


I've attempted to call them direct on an 020 number but goes through to eBay admin office, selected the option to go through to PayPal and all I get to hear is an automated person asking for stuff and reading me out my balance but can't get through to a human, not tried the 0871/0870 number as I'd rather call a landline number and use my minutes rather than calling their premium rate number.

If you have a number that I can speak to a human on, that would be fantastic. :-D

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