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PC help neeed please :)

chris_b Avatar
5y, 11m agoPosted 5 years, 11 months ago
Hi i recently had a trojan virus on my PC which didn't allow me to do prettymuch anything...after installing new anti-virus software the virus has now been cleared and the system is virus free.

However when i now log-on to my user accound all that you can see if the desktop wallpaper...ie all the icon, start menu etc. have dissapeared. I am however still able to run programs via task manager.


any help is appriciated, thanks
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chris_b Avatar
5y, 11m agoPosted 5 years, 11 months ago
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suspended#1
I had this a few weeks ago but all I did was restart the computer and it all came back...Don't suppose thats very helpful and I'm guessing you have tried that.
suspended#2
Are you running XP or Vista?
#3
ye its a right pain in the bum! and ye i tried that :(
suspended#4
This is something else that it probably isn't but have you checked that the "show desktop icons" box is ticked?
suspended#5
Oooh your start menu has gone... hmm
#6
What is the new anti-virus software you installed???
suspended#7
Go to 'run' and type Explorer.exe and click ok

Edited By: jonny619447 on Jan 02, 2011 15:43
#8
just tried the Explorer.exe and got this message "windows can not access the specified device, path or file"

and ther anti-virus software is called Malware bytes and also have instaled Avast
#9
Did you re-start your PC after it removed the trojan?
#10
yes :)
suspended#11
Are you running vista OP?
#12
no im on XP
#13
sounds like you haven't fully got rid of the virus, boot into safemode and run avast and malwarebytes again.
suspended#14
I would give system restore ago, can never hurt :)
#15
The same thing happens to me when I accidently end the explorer.exe using task manager. Perhaps your antivirus is stopping it working or some of the files have been deleted so windows explorer isn't working?!
#16
Hi im back, i have ran both of the anti-virus programs again and found something strange.

On avast it said that the explorer.exe file was infected...

so next i inserted the system restore disc and it wouldnt let me proceed as it said that a service pack that had been recently installed ws stopping it from working...

i have no idea what is wrong :(
#17
dcx_badass
TBH I always recommend a clean install after a virus just in case. I'd just back up your files and clean install.


Agreed, I keep very little data on my laptop for this very reason, especially considering how cheap you can get a nas for.

In my experience once you've had quite a severe virus the computer is rarely fully right until a clean install.
#18
I had a similar problem a while back , I took note of the infected file name and deleted it manually , and everything went back to normal.
#19
The Trojan has Corrupted your Files/Folders & so it's recommended you reinstall Windows XP.You will need to delete the partition & then install over it again.

Edited By: WheresMeNuts on Jan 02, 2011 19:52
#20
SCUNNERED
I had a similar problem a while back , I took note of the infected file name and deleted it manually , and everything went back to normal.


unfortunately its rarely this simple

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