Mate has a laptop, was told by BT to install PCTOOLS Spyware to help remove problems which she did, it will scan for free now but no longer removes the viruses etc it just tells you about them and asks you to enter user name and registration key, which you have to pay for and she didn't know about. However, since she installed it she can no longer get online or open programmes as the PCTOOLS seems to have "frozen" everything. Control panel cannot even open remove and add programmes it just ocmes up with ....... "is not a valid win32 application" and says this on many other attempts to open stuff.
Can I download anything onto disc from the internet and put into her laptop to fix this problem? If not what else can I do?
Help to fix the problem will be very much appreciated, and rep will be given to those that help me get it working for her again!! Thank you !!!